Onboarding & Success Lead for SMB Education Apps

noto; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive pay and equity

Office lunch and expense stipend

Company retreats

100% company-paid benefits

Job summary

A tech company specializing in AI solutions is looking for an Onboarding Manager to facilitate customer experiences through onboarding, configuration, and training. This role requires a proactive mindset and strong skills in problem-solving and communication. You will collaborate with various stakeholders to ensure a seamless transition into Noto’s platform. The ideal candidate should thrive in a fast-paced setting, ideally with experience in startups, and be passionate about customer success.

Qualifications

• 1-4 years of experience in Operations, Customer Success, Implementation, BizOps, or similar roles.
• Experience in fast-paced, ambiguous environments.
• Passion for helping small businesses succeed.

Responsibilities

• Own end-to-end onboarding for new customers, ensuring a successful launch.
• Partner with data specialists to configure customer data into Noto.
• Train customers effectively through various methodologies.
• Gather customer feedback and collaborate with Product and Engineering.

Skills

Problem-solving

Organizational skills

Excellent communication

Data analysis (Excel/Google Sheets)

Tools

SQL

Job description

A tech company specializing in AI solutions is looking for an Onboarding Manager to facilitate customer experiences through onboarding, configuration, and training. This role requires a proactive mindset and strong skills in problem-solving and communication. You will collaborate with various stakeholders to ensure a seamless transition into Noto’s platform. The ideal candidate should thrive in a fast-paced setting, ideally with experience in startups, and be passionate about customer success.