Customer Success Manager (Fully Remote)

Unknown; United States; Remote; USD 13,000 - 20,000; Full time

Job summary

Unknown is a small, early-stage AI recruiting platform that helps hiring teams manage and optimize their recruiting processes.

You will onboard new customers, guide them through the platform to drive adoption and success, and monitor health metrics to identify at-risk accounts. This remote role is based in the United States with the potential for nationwide coverage.

Qualifications

• 1+ years in customer success or related role.
• Experience with CRM and support tools (Salesforce, HubSpot, Zendesk).
• Strong written and verbal communication; SaaS background is a plus.

Responsibilities

• Onboard new customers and guide them through the platform to drive adoption and success.
• Manage relationships, resolve issues, and track customer health metrics to identify at-risk accounts.
• Identify upsell and cross-sell opportunities and maintain CRM records.

Skills

Customer success experience

Communication skills

Tools

Salesforce

HubSpot

Zendesk

Job description

• This is a customer-facing role at an early-stage AI recruiting platform.
• You will own the post-sale relationship with hiring teams across a growing portfolio of customers.

What You’ll Do:

• Onboard new customers and guide them through the platform to drive adoption and success.
• Manage relationships, resolve issues, and track customer health metrics to identify at-risk accounts.
• Identify upsell and cross-sell opportunities and maintain CRM records.

What We’re Looking For:

• 1+ years in customer success, account management, or a customer-facing role.
• Hands-on experience with CRM and support tools like Salesforce, HubSpot, or Zendesk.
• Strong written and verbal communication skills; SaaS background is a plus.

Compensation & Location:

• Monthly salary of $1,200 to $1,800 USD.
• Remote role based in San Francisco, CA; visa sponsorship is not available.

Unknown

The company is an early-stage AI recruiting platform that helps hiring teams manage and optimize their recruiting processes. It is a small, customer-focused startup that values long-term partnerships and proactive customer success.