Onboarding Specialist - Remote, Impactful Support

Remote Worker LTD.; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% Remote

Mission-driven work

Supportive international team

Career growth

Job summary

Clipboard is seeking an Onboarding Expert to guide new and reactivated workers through the onboarding journey on our app. You’ll conduct outbound calls, run short onboarding consultations, and follow up via email and text to support worker success.

You’ll respond to inquiries, keep thorough records, and identify opportunities to improve the worker experience while helping professionals feel confident and ready for their first shift.

Qualifications

• Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required.

Responsibilities

• Make ~60 targeted outbound calls per day.
• Host ~5 pre-booked 15-minute onboarding consultations daily.
• Send follow-up emails and texts to answer questions and support worker onboarding.
• Respond to inbound messages and support tickets.
• Keep clear documentation of all interactions.
• Identify pain points and opportunities for improvement in the worker experience.
• Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.

Skills

Outbound calling

Onboarding support

Customer support

Documentation

Pain point identification

Communication skills

Time management

Tools

Phone system

Job description

Clipboard is seeking an Onboarding Expert to guide new and reactivated workers through the onboarding journey on our app. You’ll conduct outbound calls, run short onboarding consultations, and follow up via email and text to support worker success.

You’ll respond to inquiries, keep thorough records, and identify opportunities to improve the worker experience while helping professionals feel confident and ready for their first shift.