Onboarding Specialist

CRC (CriminalRecordCheck.com); North Carolina; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Mileage reimbursement

Competitive compensation

Job summary

CRC (CriminalRecordCheck.com) in Raleigh, North Carolina is seeking an Onboarding Specialist to join our onsite services team. This role focuses on welcoming candidates and clients, administering drug screenings, fingerprinting, and handling confidential information with the highest integrity.

The position is full-time, Monday–Friday, 8:30 AM – 5:30 PM, onsite. You will travel occasionally within North Carolina and receive mileage reimbursement while contributing to operational success and

Qualifications

• High School Diploma or GED required.
• Experience in background investigations or fingerprinting preferred.
• Ability to obtain DOT/Non-DOT Drug Collections certification.
• North Carolina residency and reliable transportation required.
• Strong attention to detail and organizational skills.

Responsibilities

• Deliver frontline customer service to applicants and clients.
• Administer and manage drug screening processes per industry regulations.
• Maintain confidentiality of sensitive data and ensure safety/privacy compliance.
• Manage calls using Aircall, scheduling, and tracking applicants in internal systems.
• Travel within North Carolina; mileage reimbursed.

Skills

Customer service

Communication

Microsoft Office

Aircall

Education

High School Diploma or GED

Tools

Aircall

Internal systems

Job description

Join Our Team as an Onboarding Specialist
Location: Onsite — Raleigh, North Carolina | Full-Time | Monday–Friday, 8:30 AM — 5:30 PM
Pay Range: $17-$20 per hour, based on experience.
Are you a detail-oriented professional with a passion for delivering excellent customer service in a dynamic and impactful environment? We are looking for an Onboarding Specialist to join our Onsite Services team!
In this essential role, you’ll be the welcoming face for candidates and clients, administering DOT and Non-DOT drug screenings, LiveScan Fingerprint collections, managing confidential information, and supporting operational success. This position requires high integrity, professionalism, and the ability to thrive both independently and as part of a collaborative team.

What You’ll Do:

• Deliver outstanding front-line customer service to applicants and clients
• Administer and manage drug screening processes in accordance with industry regulations
• Maintain strict confidentiality of sensitive data and ensure compliance with safety and privacy standards
• Manage call communications using Aircall, scheduling, and tracking applicants through internal systems
• Travel occasionally within North Carolina (mileage reimbursed)

What We’re Looking For:

• High School Diploma or GED required
• Experience in background investigations or fingerprinting preferred
• Ability to obtain certification for DOT/Non-DOT Drug Collections
• North Carolina residency and reliable transportation required
• Detail-oriented, dependable, and highly organized
• Strong communication and critical thinking skills
• Proficient in Microsoft Office and web-based systems

Why Join Us?

• Be a critical part of a purpose-driven team that values accuracy, integrity, and service
• Develop professionally through meaningful work and training
• Work in a supportive environment with a clear mission and operational excellence
• Competitive compensation and travel reimbursement

Take the next step in your career with a company that values your professionalism and passion for making a difference.