Onboarding Specialist

Mycrc; Raleigh (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Mileage reimbursement

Travel within North Carolina (NC)

Job summary

Mycrc is seeking an Onboarding Specialist to join our Onsite Services team. You’ll welcome candidates and clients, administer DOT and Non-DOT drug screenings, collect LiveScan fingerprints, handle confidential information, and support operations with integrity and teamwork.

The role emphasizes high-quality customer service, strict privacy, and the ability to work independently or with colleagues. Travel within North Carolina is possible and mileage is reimbursed.

Qualifications

• High School Diploma or GED required.
• Background investigations or fingerprinting experience preferred.
• Ability to obtain certification for DOT/Non-DOT Drug Collections.

Responsibilities

• Deliver front-line customer service to applicants and clients.
• Administer and manage drug screening processes in accordance with industry regulations.
• Maintain strict confidentiality of sensitive data and ensure compliance with safety and privacy standards.
• Manage call communications using Aircall, scheduling, and tracking applicants through internal systems.
• Travel occasionally within North Carolina (mileage reimbursed).

Skills

Customer service

Communication

Attention to detail

Critical thinking

Education

High School Diploma or GED

Tools

Aircall

Microsoft Office

Web-based systems

Job description

Join Our Team as an Onboarding Specialist

Pay Range: $17-$20 per hour, based on experience.

Are you a detail-oriented professional with a passion for delivering excellent customer service in a dynamic and impactful environment? We are looking for an OnboardingSpecialist to join our Onsite Services team!

In this essential role, you'll be the welcoming face for candidates and clients, administering DOT and Non-DOT drug screenings, LiveScan Fingerprint collections, managing confidential information, and supporting operational success. This position requires high integrity, professionalism, and the ability to thrive both independently and as part of a collaborative team.

What You’ll Do:

• Deliver outstanding front-line customer service to applicants and clients
• Administer and manage drug screening processes in accordance with industry regulations
• Maintain strict confidentiality of sensitive data and ensure compliance with safety and privacy standards
• Manage call communications using Aircall, scheduling, and tracking applicants through internal systems
• Travel occasionally within North Carolina (mileage reimbursed)

What We’re Looking For:

• High School Diploma or GED required
• Experience in background investigations or fingerprinting preferred
• Ability to obtain certification for DOT/Non-DOT Drug Collections
• North Carolina residency and reliable transportation required
• Detail-oriented, dependable, and highly organized
• Strong communication and critical thinking skills
• Proficient in Microsoft Office and web-based systems

Why Join Us?

• Be a critical part of a purpose-driven team that values accuracy, integrity, and service
• Develop professionally through meaningful work and training
• Work in a supportive environment with a clear mission and operational excellence
• Competitive compensation and travel reimbursement

Take the next step in your career with a company that values your professionalism and passion for making a difference.