Onboarding Specialist

The Resume Database; Northern (KY); Ibrido; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Field Nation is seeking an Onboarding Specialist to guide customers from contract sign‑off to power user adoption. You’ll map customer strategy, capture needs, and accelerate value realization as they join our marketplace.

In a fast‑paced, high‑growth environment, you’ll collaborate across teams to deliver prescriptive playbooks and best practices that help customers transform their business with Field Nation.

Descrizione del lavoro

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

Why is this role important to Field Nation?

We are looking for an Onboarding Specialist to lead our customers through their most critical milestones within their Field Nation journey, transitioning them from contract signed to successful power user. This role is responsible for driving the behavioral and tactical changes necessary for customers to thrive on the Field Nation marketplace.The Onboarding Specialist must be able to clearly capture and articulate the customers strategy and needs, cultivate engagement in a client-driven organization, and accelerate user adoption through advising customers on best practices in order to create a prescriptive path to drive successful outcomes and enable a customer to transform their business. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must.