Onboarding Specialist

Field Nation; Northern (KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Vacation bonus

Growth & development plans

Work-life balance

Community involvement opportunities

Medical, dental, vision, 401K

Job summary

Field Nation is seeking an Onboarding Specialist to guide customers from contract signing to active power users, translating strategy into prescriptive onboarding plans and driving rapid adoption.

You will lead onboarding engagements across people, process, and systems, remove blockers, and deliver training rooted in marketplace best practices to accelerate value realization for clients in a fast-growing environment.

Qualifications

• 2+ years of experience in technical/operational training and change management–focused roles.
• Strong consultative communicator with the ability to clearly present to both operational and management audiences.
• Highly organized and detail-oriented, able to manage multiple projects simultaneously in fast-paced environments.
• Analytical problem solver with strong troubleshooting skills and good judgment.
• Self-driven, results-oriented team player who takes ownership under pressure.

Responsibilities

• Partner with clients to translate business strategy into prescriptive onboarding roadmaps with milestones.
• Lead end-to-end onboarding engagements across people, process, and systems.
• Identify and remove adoption blockers, mitigate risk, and pivot plans as needed.
• Serve as primary point of contact and escalation for assigned accounts.
• Design and deliver high-impact training grounded in best practices and ROI-driven behaviors.
• Educate customers on marketplace model, talent management, and platform features.
• Coach customers on proven workflows used by top performers for quick wins.
• Collaborate across Customer Success, Sales, Product, Marketing, and Finance on services engagements.
• Own path to value with agile execution and timely reporting aligned to goals.
• Refine enablement materials and share insights to drive scalable outcomes.

Skills

2+ years experience trainings

Consultative communication

Highly organized

Analytical problem solving

Self-driven team player

Job description

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

Why is this role important to Field Nation?

We are looking for an Onboarding Specialist to lead our customers through their most critical milestones within their Field Nation journey, transitioning them from contract signed to successful power user. This role is responsible for driving the behavioral and tactical changes necessary for customers to thrive on the Field Nation marketplace. The Onboarding Specialist must be able to clearly capture and articulate the customers strategy and needs, cultivate engagement in a client-driven organization, and accelerate user adoption through advising customers on best practices in order to create a prescriptive path to drive successful outcomes and enable a customer to transform their business. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must.

What you’ll get to do:

• Partner with clients to translate business strategy into prescriptive onboarding roadmaps with clear milestones, ownership, and measurable outcomes.
• Lead end-to-end onboarding engagements, guiding transformation across people, process, and systems to drive adoption.
• Proactively identify and remove adoption blockers, mitigate risk, and pivot plans to ensure successful outcomes.
• Serve as the primary point of contact and escalation for assigned accounts, exercising sound independent judgment.
• Design and deliver high-impact training grounded in marketplace best practices and ROI-driven behaviors.
• Educate customers on the 1099 marketplace model, talent and resource management strategies, and platform functionality.
• Coach customers on proven workflows and habits used by top performers to drive immediate wins and sustained value.
• Lead cross-functional collaboration across Customer Success, Sales, Product, Marketing, and Finance to execute professional services engagements.
• Own the client’s path to value with agile execution, providing timely reporting aligned to strategic goals and success metrics.
• Continuously refine enablement materials, analyze performance trends, and share insights to drive consistent, scalable outcomes.

You might be a good fit if you have:

• 2+ years of experience in technical/operational training and change management–focused roles.
• Strong consultative communicator with the ability to clearly present to both operational and management audiences.
• Highly organized and detail-oriented, able to manage multiple projects simultaneously in fast-paced, dynamic environments.
• Analytical problem solver with strong troubleshooting skills, sound judgment, and comfort navigating conflict.
• Self-driven, results-oriented team player who takes ownership and maintains composure under pressure.

Why we think you’ll love it here:

• Unlimited paid time off
• Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
• Individualized growth + development plans
• Strong values around work/life balance
• Community involvement opportunities
• Competitive benefits: medical, dental, vision, paid parental leave + 401K
• Exposure to cutting-edge technologies to solve meaningful problems

$75,000 - $80,000 a year

At Field Nation, we share the value of transparency and enable this during our recruiting process. We believe it’s important to share the compensation range to best understand the full opportunity of a role! We select our initial range based on reliable compensation survey data. Other factors we consider in setting the specific pay for an individual will generally include, among other things, experience, specialized skills, work location, and internal equity to provide competitive offers.

Additionally, every role is eligible for variable pay dependent on the position. As an agile and growing organization, the business needs may change. This may result in us hiring someone with less or more experience than the job description states. If that does happen, we will communicate the updated salary range and the new role to you as a candidate. The range stated below is a starting point of the compensation conversation, we’d like to hear what your compensation expectations are too!

Base Salary Range | Minnesota or other Zone 3 | $75,000 - $80,000

On-Target Earnings Range Begin At | Minnesota or other Zone 3 (similar metros in the US) | $85,000 - $90,000

Come as you are:

At Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.

A Note on AI:

AI isn’t an add-on at Field Nation - it’s embedded in how we operate. We use AI-powered solutions to work smarter, move faster, and stay ahead - and we expect our team to do the same. If you’re someone who leans in, stays curious, and looks for a better way, you’ll fit right in.

While we utilize AI in our recruiting process to help surface candidates, every resume and application is reviewed by an actual human. You won’t get lost in an algorithm here.

Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.