Onboarding Specialist

Kforce Inc; Minneapolis (MN); On-site; USD 52,000 - 67,000; Full time

Job summary

Kforce Inc. in Minneapolis seeks an Onboarding Specialist to guide new hires and managers through the full onboarding lifecycle, including I-9 processing, policy guidance, and timely support.

You will coordinate with HR partners and attendees to ensure compliance and a smooth experience while maintaining confidentiality across platforms like Workday and ServiceNow. The role emphasizes meticulous attention to detail, strong communication, and the ability to manage multiple cases within SLAs,

Qualifications

• 1-3 years of HR, onboarding, compliance, or admin support experience in a regulated environment.
• Strong knowledge of Form I-9 requirements and timelines.
• Experience with Workday, ServiceNow, or similar HR systems.
• Ability to handle confidential information and meet SLAs.

Responsibilities

• Facilitate an end to end onboarding experience from pre employment through post hire, ensuring new hires and managers receive clear guidance and timely support.
• Oversee daily I-9 activity including reviewing Section 1 and Section 2 completion, identifying overdue or missing requirements, conducting reverifications, and partnering with employees and managers to ensure compliance with federal timelines
• Manage an ongoing caseload through the Case Management System, responding to inquiries and ensuring tasks meet defined SLAs
• Escalate complex issues involving candidates, employees, managers, HR partners, or external vendors as needed
• Maintain strong working knowledge of company policies, procedures, employment eligibility regulations, and risk based processes
• Support operational audits, documentation reviews, and compliance monitoring activities
• Protect sensitive personal and company information by maintaining the highest standards of confidentiality
• Utilize HR platforms such as Workday and ServiceNow to manage onboarding workflows, I-9 tasks, and case documentation
• Deliver a high quality customer experience by providing clear, accurate, and proactive communication throughout onboarding and I-9 processes

Skills

Exceptional communication

Customer service

Problem solving

Attention to detail

Confidential information handling

Multitasking

Education

HR certification (PHR, SPHR, SHRM CP, SHRM SCP)

Tools

Workday

ServiceNow

HRIS

Job description

Responsibilities

• Facilitate an end to end onboarding experience from pre employment through post hire, ensuring new hires and managers receive clear guidance and timely support
• Oversee daily I-9 activity including reviewing Section 1 and Section 2 completion, identifying overdue or missing requirements, conducting reverifications, and partnering with employees and managers to ensure compliance with federal timelines
• Manage an ongoing caseload through the Case Management System, responding to inquiries and ensuring tasks meet defined Service Level Agreements (SLAs)
• Escalate complex issues involving candidates, employees, managers, HR partners, or external vendors as needed
• Maintain strong working knowledge of company policies, procedures, employment eligibility regulations, and risk based processes
• Support operational audits, documentation reviews, and compliance monitoring activities
• Protect sensitive personal and company information by maintaining the highest standards of confidentiality
• Utilize HR platforms such as Workday and ServiceNow to manage onboarding workflows, I-9 tasks, and case documentation
• Deliver a high quality customer experience by providing clear, accurate, and proactive communication throughout onboarding and I-9 processes

Requirements

• 1-3 years of experience in HR, onboarding, compliance, or administrative support within a regulated environment
• Working knowledge of Form I-9 requirements, including Section 1, Section 2, reverifications, and employment eligibility documentation
• Experience with Workday, ServiceNow, or similar HR information systems
• Strong attention to detail, accuracy, and ability to manage confidential information
• Proven ability to manage multiple cases simultaneously and meet established SLAs
• Exceptional communication, customer service, and problem solving skills
• Ability to apply a risk based approach to decision making and issue resolution
• Proficiency with Microsoft Office and comfort navigating digital workflows

Preferred

• HR certification (PHR, SPHR, SHRM CP, SHRM SCP) preferred but not required
• Experience with I-9 auditing, corrections, or E Verify
• Prior experience supporting high volume onboarding or HR operations work
• Familiarity with federal employment eligibility laws and documentation standards

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.