Onboarding Programs Lead: End-to-End Go-Live Champion

Brundage Medical Group LLC; Florida; On-site; USD 90,000 - 130,000; Full time

Job summary

Brundage Medical Group LLC is seeking a Client Onboarding Manager to lead the onboarding engine, taking signed client and expansion projects from contract to live on a predictable timeline.

You will stand up projects, drive go-live, and hand off to Operations and Client Success, while reporting to executives on book-to-bill status and project health.

This role emphasizes communication, follow-through, and leadership of the onboarding team to ensure smooth transitions and successful stabilization.

Qualifications

• 3–5 years of project management, implementation, or client onboarding experience, including some experience directing others.
• Proficiency with project management tools (Smartsheet, Asana, MS Project, Jira, or similar) and the discipline to keep a system of record clean.
• Excellent verbal and written communication; able to drive decisions and chase completion across clients and internal teams without friction.
• Healthcare experience is a plus; hospitals, health systems, revenue cycle, CDI/mid-cycle, healthcare services, or healthcare tech.
• A track record running multiple concurrent projects to on-time completion, building trust with clients and internal stakeholders along the way.

Responsibilities

• Owns onboarding projects end-to-end from contract to go-live and handoff to Operations.
• Manage a portfolio of onboarding projects across services and product installs.
• Define and enforce handoff criteria and cadence from Sales to Onboarding.
• Coordinate Brundage IT, Sales, Operations, Client Engagement, and Finance around each project.
• Develop and maintain project plans in Brundage’s onboarding tooling; manage risks and milestones.
• Lead and develop the onboarding team; escalate complex client or project issues.
• Own book-to-bill reporting; provide reliable data for executives and board packages.

Skills

Project management

Team leadership

Communication

Process improvement

Healthcare experience

Stakeholder management

Education

Bachelor’s degree in business, healthcare administration, project management, or related field

Masters degree preferred

PMP or CAPM certification

Tools

Smartsheet

Asana

MS Project

Jira

Job description

Brundage Medical Group LLC is seeking a Client Onboarding Manager to lead the onboarding engine, taking signed client and expansion projects from contract to live on a predictable timeline.

You will stand up projects, drive go-live, and hand off to Operations and Client Success, while reporting to executives on book-to-bill status and project health.

This role emphasizes communication, follow-through, and leadership of the onboarding team to ensure smooth transitions and successful stabilization.