Onboarding & Pilot Success Lead

Ajax; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity opportunities

Health, dental, and vision benefits

Unlimited PTO

Collaboration with founders

Job summary

A technology company specializing in legal applications is looking for a User Success Manager to enhance customer experience during pilot phases. You will run onboarding sessions, ensure pilot success by addressing user needs, and create processes for efficiency. The ideal candidate is a strong communicator, adept at problem-solving and has a passion for user satisfaction. This role offers a competitive salary, equity, and the chance to work closely with founders in a dynamic environment.

Qualifications

• Experience in user onboarding and customer support.
• Strong communication skills and persuasive ability.
• Curiosity to learn new skills and dive deep into problems.

Responsibilities

• Run onboarding calls and 1-1 setup calls.
• Learn what the firm cares about and document ROI.
• Investigate issues and provide insights to engineering.
• Automate repeated steps and create reusable materials.

Skills

User communication

Problem-solving

Process automation

Excel proficiency

SQL knowledge

Job description

A technology company specializing in legal applications is looking for a User Success Manager to enhance customer experience during pilot phases. You will run onboarding sessions, ensure pilot success by addressing user needs, and create processes for efficiency. The ideal candidate is a strong communicator, adept at problem-solving and has a passion for user satisfaction. This role offers a competitive salary, equity, and the chance to work closely with founders in a dynamic environment.