Onboarding & Operations Coordinator

BNI; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

BNI in Charlotte, NC is seeking an Operations Coordinator (Franchise) to manage onboarding, integration, and operational readiness for franchise growth across the Americas. You will work with multiple internal departments and oversee data integrity across systems, supporting acquisitions, regional transitions, and cross-functional initiatives.

The role emphasizes analytical skills, attention to detail, and the ability to manage priorities in a dynamic environment, with occasional franchisee

Qualifications

• 3+ years of experience in franchise operations, business operations, onboarding, project coordination, customer success, or related operational roles.
• Experience coordinating multiple projects, stakeholders, and operational activities simultaneously.
• Strong organizational, problem-solving, and communication skills.
• Experience working with business systems, CRM platforms, operational databases, or franchise management systems.
• Ability to collaborate effectively across departments and support operational initiatives in a fast-paced environment.
• Proficiency with Microsoft Office Suite and digital collaboration tools.

Responsibilities

• Support onboarding and integration activities for new franchisees, acquisitions, regional transitions, and other operational initiatives.
• Coordinate operational readiness activities across internal departments to support successful launches and transitions.
• Facilitate onboarding workflows, system setup activities, and operational requirements to ensure timely execution.
• Maintain onboarding documentation, project records, status updates, and operational trackers.
• Support transition planning and post-acquisition integration activities as needed.
• Maintain accurate records across FranConnect, BNI Connect, and other platforms.
• Verify onboarding, membership, chapter, and region data for completeness and accuracy.
• Prepare reports, dashboards, and status updates for Franchise Operations leadership.
• Identify process improvement opportunities and support implementation of operational enhancements.

Skills

Project coordination

Communication

Organizational skills

Problem solving

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

FranConnect

BNI Connect

Salesforce

Job description

BNI in Charlotte, NC is seeking an Operations Coordinator (Franchise) to manage onboarding, integration, and operational readiness for franchise growth across the Americas. You will work with multiple internal departments and oversee data integrity across systems, supporting acquisitions, regional transitions, and cross-functional initiatives.

The role emphasizes analytical skills, attention to detail, and the ability to manage priorities in a dynamic environment, with occasional franchisee