Adoption & Enablement Specialist

BNI Global; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

BNI Global is seeking an Adoption & Implementation Specialist to drive successful adoption of products and platforms across company-owned and franchise markets. You will train, coach, and enable users, partner with Operations, Product, Technology, Marketing, and regional teams, and translate implementation plans into practical resources and support.

You will collect feedback, monitor adoption metrics, maintain documentation, and use AI-enabled tools to improve training content and efficiency

Qualifications

• 3+ years of experience in adoption, implementation support, training, enablement, customer success, operations, learning and development, or related roles.
• Experience delivering training, facilitation, coaching, user support, or adoption programs.
• Experience creating practical enablement materials such as guides, job aids, FAQs, presentations, training resources, or user documentation.
• Strong written and verbal communication skills with the ability to translate new tools, processes, or initiatives into clear user guidance.
• Ability to travel domestically and internationally as needed.
• Experience with business technology platforms and digital collaboration tools.

Responsibilities

• Deliver training sessions, webinars, office hours, coaching conversations, and practical support to help users adopt new tools and processes.
• Develop and maintain enablement resources, including user guides, quick-reference materials, FAQs, job aids, talking points, and training content.
• Update training and support materials based on standards and leadership direction.
• Serve as a point of contact for adoption-related questions and support needs.
• Collect feedback, document challenges, and share findings with leadership and project teams.
• Maintain records of lessons learned and adoption outcomes to support continuous improvement.

Skills

Customer Service

Relationship Building

Digital Fluency

Project Management

Communication

Initiative

Problem Solving

Education

Bachelor's degree or equivalent experience

Job description

BNI Global is seeking an Adoption & Implementation Specialist to drive successful adoption of products and platforms across company-owned and franchise markets. You will train, coach, and enable users, partner with Operations, Product, Technology, Marketing, and regional teams, and translate implementation plans into practical resources and support.

You will collect feedback, monitor adoption metrics, maintain documentation, and use AI-enabled tools to improve training content and efficiency