Onboarding Lead, iDSS Destination Cloud (Remote)

Tempest; Philadelphia (Philadelphia County); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

401k Match & Profit Sharing

Health Insurance

Vision

HSA/FSA

Supplemental Life, Long Term & Short 0

Job summary

Tempest is seeking an organized Onboarding Manager to support client onboarding and implementation delivery for iDSS Destination Cloud. You will partner with the onboarding team to ensure projects are delivered successfully, stakeholders stay aligned, and clients gain knowledge for long-term success.

The role blends project management, client communication, requirements gathering, and training delivery. The ideal candidate manages multiple projects with a focus on client experience and

Qualifications

• Experience overseeing client onboarding or SaaS delivery projects.
• Ability to translate business needs into clear requirements.
• Experience delivering training or enablement sessions.

Responsibilities

• Lead client onboarding projects from kickoff through go-live.
• Own timelines, milestones, and project communication with client stakeholders.
• Gather and document business requirements to support system configuration.
• Facilitate meetings to align client teams and drive decision-making.
• Deliver virtual and onsite training sessions for users and administrators.
• Prepare clients for operational ownership and long-term success.
• Monitor project risks, identify blockers, and elevate when needed.
• Confirm business readiness prior to go-live.
• Coordinate internal teams to ensure successful delivery.
• Lead a structured handoff to Client Success following go-live.
• Maintain clear documentation and project records throughout onboarding.

Skills

Project management

Client onboarding

Requirements gathering

Training delivery

Multi-project handling

Risk identification

Jira knowledge

CRM/SaaS familiarity

Collaboration

Center City Philadelphia familiarity

Tools

Jira

CRM/SaaS platforms

Job description

Tempest is seeking an organized Onboarding Manager to support client onboarding and implementation delivery for iDSS Destination Cloud. You will partner with the onboarding team to ensure projects are delivered successfully, stakeholders stay aligned, and clients gain knowledge for long-term success.

The role blends project management, client communication, requirements gathering, and training delivery. The ideal candidate manages multiple projects with a focus on client experience and