Client Success Specialist, iDSS Destination Cloud

Tempest; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k Match

Profit Sharing

Health Insurance

Vision

HSA/FSA

Disability - Long Term

Disability - Short Term

Onsite Gym

Wellness Programs

Company Outings

Generous PTO

Paid Holidays

Casual Work Atmosphere

Tuition Reimbursement

Job summary

Tempest in Philadelphia is seeking a Client Success Specialist to own the post-go-live relationship for iDSS Destination Cloud accounts. You will partner with Onboarding, Product, and Support to ensure clients realize ongoing value from the platform and adoption remains strong.

The ideal candidate is proactive, consultative, and adept at managing a diverse portfolio, driving business reviews, renewal readiness, and expansion opportunities while advocating for client needs with cross-functional

Qualifications

• Experience managing client relationships, accounts, or SaaS customer success.
• Proactive, consultative approach to client outcomes.
• Strong communication and collaboration skills.
• Ability to translate client goals into platform strategy.

Responsibilities

• Own ongoing relationship for assigned portfolio post go-live.
• Monitor account health, usage, and adoption trends.
• Conduct regular business reviews to align on goals and value.
• Identify risk signals early and drive proactive resolution.
• Partner with Support for timely resolution of client issues.
• Surface renewal and expansion opportunities with leadership.
• Advocate for client needs with Product and Engineering teams.
• Maintain accurate account records and health status.
• Coordinate internal teams to support client goals and escalations.

Skills

Account Management

SaaS Customer Success

Relationship Building

Consultative Communication

Cross-functional Collaboration

Analytical Thinking

Office & Google Apps

CRM

Tools

Jira

CRM systems

Job description

Client Success Specialist, iDSS Destination Cloud

We are looking for an organized, client-focused Success Specialist to own the post-go-live relationship for a portfolio of iDSS Destination Cloud accounts.

Who we are

Tempest helps destination organizations be powerful assets for their community. We do this by building websites that locals can be proud of, providing cloud software that strengthens relationships, and marketing programs that support local communities.

Who we are looking for

We are looking for an organized, client-focused Success Specialist to own the post-go-live relationship for a portfolio of iDSS Destination Cloud accounts.

You will play a key role within the Client Success team, partnering with Onboarding, Product, and Support to ensure clients realize ongoing value from the platform, adoption stays strong, and renewal and expansion opportunities are identified early. This role blends account management, platform strategy, client advocacy, and relationship building.

The ideal candidate is proactive, consultative, and comfortable managing a diverse portfolio of accounts while keeping a strong focus on client outcomes and platform adoption.

A day in the life of a Client Success Specialist at Tempest

• Own the ongoing relationship for an assigned portfolio of clients following go-live
• Monitor account health, usage, and adoption trends across the portfolio
• Conduct regular business reviews to align on goals and platform value Identify risk signals early and drive proactive resolution
• Partner with Support to ensure timely resolution of client issues
• Surface expansion and renewal opportunities in partnership with commercial leadership
• Advocate for client needs with Product and Engineering teams
• Guide clients on best practices and new feature adoption Maintain accurate account records and health status documentation
• Coordinate internal teams to support client goals and escalations Serve as the primary point of contact for strategic account guidance
• End-to-end client relationship for an assigned account portfolio
• Account health, adoption, and retention outcomes
• Business reviews and ongoing engagement cadence
• Renewal readiness and expansion opportunity identificationClient advocacy and feedback loop
• Product Risk identification and escalation management
• Ensuring clients achieve sustainable, long-term value from the platform

Skills

• Proficiency in Microsoft Office Suite & Google Apps for Business
• Google Sheets and Microsoft Excel
• Professional communication style in email, phone and in person
• Experience managing client relationships, accounts, or SaaS customer success
• Strong relationship-building and consultative communication skills
• Ability to translate client goals into platform strategy
• Experience conducting business reviews or account planning sessions
• Comfortable managing a diverse portfolio of accounts
• Ability to identify risk early and drive resolution
• Experience with CRM or Client Success tools such as Jira is a plus
• Knowledge of DMO Specific CRM or SaaS platforms preferred
• Team-first mindset with strong collaboration skills
• Great Center City Philadelphia Location
• Flexible working from home and remote policy
• 401k Match & Profit Sharing
• Health Insurance
• Vision
• HSA,FSA
• Supplemental Life, Long Term & Short Term Disability
• Onsite Gym
• Wellness Programs
• Company Outings
• Generous PTO
• Paid Holidays
• Casual Work Atmosphere
• Online Training and Tuition Reimbursement for ongoing education