End-to-End SaaS Implementation Specialist

Cordance; United States; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health coverage

401K plan

Remote work stipend

Paid time off

Job summary

Cordance Campus Kaizen is seeking an Implementation Specialist to bridge customers and product teams, owning end-to-end onboarding and delivery of Guardian Case Management. You will translate business needs into configurations, manage data imports, and work with sales, product, and support to ensure successful, measurable implementations.

The role emphasizes customer-centric execution, risk management, and collaboration across Product, Engineering, and Customer Success to shorten time-to-value

Qualifications

• 2–5 years of experience in implementation, onboarding, or customer success roles — preferably in a SaaS or technology environment.
• Strong project management skills with the ability to manage multiple customer implementations simultaneously.
• Familiarity with integration concepts, APIs, and SaaS platforms (Salesforce, HubSpot, NetSuite, etc.).
• Excellent communication and relationship-building skills — both with customers and internal teams.
• High attention to detail and a process-driven mindset.
• Comfort working in fast-paced, evolving environments with distributed teams.
• Experience collaborating cross-functionally with Product, Engineering, and Customer Success to streamline delivery.
• Experience supporting customers through process or system changes, with the ability to guide adoption and reinforce best practices.

Responsibilities

• Own the full onboarding lifecycle — from requirements gathering to post-launch review — ensuring timelines, milestones, and deliverables are met.
• Partner with customers to identify use cases, workflows, and success criteria that guide system configuration and setup.
• Manage data imports, integrations, and configurations to ensure systems align with customer needs.
• Collaborate with internal product, engineering, and support teams to troubleshoot issues and optimize implementation processes.
• Identify recurring onboarding challenges and propose scalable, repeatable solutions to improve efficiency and quality.
• Track and report implementation metrics, customer satisfaction, and launch readiness across projects.
• Be a voice of the customer in internal discussions, influencing roadmap priorities and process improvements.
• Support customers through adoption and process alignment, providing practical guidance to help teams transition to new workflows and fully leverage the system as designed.
• Monitor and manage implementation scope to ensure projects stay aligned with agreed requirements, timelines, and outcomes.
• Proactively identify implementation risks and dependencies, escalating early and developing mitigation plans to protect timelines and outcomes.
• Customer-Centric Execution: Drives implementations with a focus on customer outcomes and time-to-value.
• Project Ownership and Delivery: Manages multiple customer implementations end-to-end with precision.
• AI Literacy: Understands AI basics and validates AI-generated steps.
• Systems and Process Thinking: Designs scalable onboarding frameworks.
• Collaboration and Influence: Aligns Product, Engineering and Customer Success.
• Communication and Professionalism: Clear guidance for customers and teams.
• Adaptability and Continuous Improvement: Seeks efficiency and value.
• Adoption, Change & Scope Discipline: Protects scope while enabling change.

Skills

Project management

APIs

SaaS platforms

Cross-functional collaboration

Data mapping

AI literacy

Customer success

Communication

Problem solving

Tools

Asana

Jira

Monday.com

Job description

Cordance Campus Kaizen is seeking an Implementation Specialist to bridge customers and product teams, owning end-to-end onboarding and delivery of Guardian Case Management. You will translate business needs into configurations, manage data imports, and work with sales, product, and support to ensure successful, measurable implementations.

The role emphasizes customer-centric execution, risk management, and collaboration across Product, Engineering, and Customer Success to shorten time-to-value