Onboarding & Growth Lead, SMB Markets

Payoneer Inc.; United States; Hybrid; USD 80,000 - 110,000; Full time

Job summary

Payoneer Inc. is seeking an Onboarding Manager for the GTM organization, based in our Manila office with a 1-year contract and a hybrid work setup in Tokyo.

You will oversee the onboarding journey for SMB customers, drive KYC approvals, and identify revenue opportunities while shaping the onboarding strategy for the territory. The ideal candidate has 5+ years of B2B SMB sales/service experience, strong sales acumen, and excellent communication skills.

Qualifications

• 5+ years of experience engaging with B2B SMB sales/service.
• Strong sales acumen; ability to multi-task and meet deadlines.
• Proficiency with Microsoft Excel and Word.
• Fluency in English; another Asian language is a plus.
• Team player with self-motivation and growth mindset.
• Excellent written and verbal communication skills.
• Willingness to learn industry best practices and contribute to the organization.

Responsibilities

• Support new SMB customers on their onboarding journey using CRM tools to drive KYC approvals and provide multi-channel support.
• Negotiate to draft win‑win deals with target customers.
• Coordinate scalable email communication while collaborating with cross-functional teams.
• Troubleshoot onboarding and payment issues for new customers.
• Partner with central functions and regional sales teams to drive new business growth.
• Work closely with e-commerce customers from marketplaces for a seamless onboarding experience.
• Analyze customer trends to identify opportunities for scalable outreach and test-and-learn projects.
• Collaborate with Marketing, Partnerships, Enterprise, and Operations to support new seller acquisition initiatives for marketplaces.
• Coordinate and co-host industry events and workshops with partners and platforms.

Skills

B2B SMB sales

Sales negotiation

Multi-tasking

Excel

Fluency in English

Communication skills

Growth mindset

Education

Bachelor’s degree

Tools

Salesforce

Salesloft

Marketo

Job description

Payoneer Inc. is seeking an Onboarding Manager for the GTM organization, based in our Manila office with a 1-year contract and a hybrid work setup in Tokyo.

You will oversee the onboarding journey for SMB customers, drive KYC approvals, and identify revenue opportunities while shaping the onboarding strategy for the territory. The ideal candidate has 5+ years of B2B SMB sales/service experience, strong sales acumen, and excellent communication skills.