Onboarding Coordinator

Michael Best & Friedrich LLP; Waukesha, Northern (WI, KY); Hybrid; USD 50,000 - 56,000; Full time

Job summary

Michael Best & Friedrich LLP is seeking an Onboarding Coordinator to support the firm’s new hire onboarding process by coordinating onboarding plans, helping new hires move through required pre-employment and first-day activities, and ensuring key steps are completed accurately and on time.

This role serves as a primary point of contact for new hires and works closely with HR, HRIS, IT, Recruiting, Payroll, and office-based teams to support smooth, professional, and consistent onboarding

Qualifications

• 1-3 years of experience in human resources, recruiting, onboarding, administrative coordination, or a related professional office role
• Experience coordinating multiple tasks, deadlines, or process steps with accuracy and follow-through
• Experience providing responsive customer service to employees, candidates, clients, or internal stakeholders
• Comfort working with HR systems, applicant tracking systems, ticketing tools, Microsoft Office, or other business systems
• Ability to handle confidential information with professionalism and discretion
• Professional services, law firm, or multi-office experience preferred but not required
• Strong attention to detail and ability to follow checklists, timelines, and process steps accurately
• Customer-service orientation and ability to communicate clearly, professionally, and promptly with new hires and internal stakeholders
• Strong organization and follow-through, with the ability to manage multiple new hires and onboarding activities at the same time
• Ability to work collaboratively with HRIS, IT, Recruiting, Payroll, and office teams to resolve routine issues and keep onboarding moving forward
• Sound judgment and discretion when handling confidential employee and candidate information
• Comfort learning and using HR, recruiting, and business systems to enter information, track progress, and support reporting
• Ability to identify when an issue needs escalation and communicate status clearly to the appropriate team member
• Required: Use approved AI-enabled tools responsibly and effectively to improve quality, efficiency, and decision-making, consistent with organizational policies, confidentiality, and applicable laws.

Responsibilities

• Coordinate onboarding plans for new hires, including tracking required steps, confirming timing, and helping ensure activities are completed before and during the new hire’s start
• Serve as a point of contact for new hires during the onboarding process, respond to routine questions, provide clear information, and connect individuals with the appropriate HR, IT, Payroll, or office resources
• Partner with HRIS, IT, Recruiting, Payroll, and other internal teams to support new hire setup in firm systems, including timely communication of required information and follow-up on pending items
• Initiate background checks and other required pre-employment processes, monitor status, follow up on outstanding items, and upscale issues or delays as appropriate
• Maintain accurate onboarding records, checklists, and new hire information, with strong attention to detail and confidentiality
• Coordinate onboarding communications, reminders, meetings, and logistics to help ensure new hires and internal stakeholders understand expectations and timelines
• Help maintain onboarding templates, checklists, and process materials; identify practical opportunities to improve consistency, efficiency, and the new hire experience
• Provide responsive, professional, and helpful support to new hires, hiring teams, HR colleagues, and other stakeholders throughout the onboarding process
• Support related HR and talent projects as assigned, particularly work that requires strong organization, follow-through, and coordination across teams

Skills

Customer service

Attention to detail

Organization

Communication

Education

Bachelor’s degree or equivalent experience

Tools

HR systems

Applicant tracking systems

Microsoft Office

Job description

Michael Best is seeking anOnboarding Coordinatorto support the firm’s new hire onboarding process by coordinating onboarding plans, helping new hires move through required pre-employment and first-day activities, and ensuring key steps are completed accurately and on time. This role serves as a primary point of contact for new hires and works closely with HR, HRIS, IT, Recruiting, Payroll, and office-based teams to support smooth, professional, and consistent onboarding experience.

This is a highly detail-oriented coordination role that requires strong follow-through, clear communication, and a customer-service mindset. The Onboarding Coordinator helps ensure new hires are welcomed, prepared, and connected to the right resources while maintaining accurate information in systems and escalating issues when needed.

• Onboarding coordination:Coordinate onboarding plans for new hires, including tracking required steps, confirming timing, and helping ensure activities are completed before and during the new hire’s start.
• New hire support:Serve as a point of contact for new hires during the onboarding process, respond to routine questions, provide clear information, and connect individuals with the appropriate HR, IT, Payroll, or office resources.
• Systems and access coordination:Partner with HRIS, IT, Recruiting, Payroll, and other internal teams to support new hire setup in firm systems, including timely communication of required information and follow-up on pending items.
• Background checks and pre-employment steps:Initiate background checks and other required pre-employment processes, monitor status, follow up on outstanding items, and upscale issues or delays as appropriate.
• Documentation and data accuracy:Maintain accurate onboarding records, checklists, and new hire information, with strong attention to detail and confidentiality.
• Communication and scheduling:Coordinate onboarding communications, reminders, meetings, and logistics to help ensure new hires and internal stakeholders understand expectations and timelines.
• Process support:Help maintain onboarding templates, checklists, and process materials; identify practical opportunities to improve consistency, efficiency, and the new hire experience.
• Customer service:Provide responsive, professional, and helpful support to new hires, hiring teams, HR colleagues, and other stakeholders throughout the onboarding process.
• Other duties:Support related HR and talent projects as assigned, particularly work that requires strong organization, follow-through, and coordination across teams.

Job Requirements

• Associate’s or Bachelor’s degree preferred; equivalent administrative, HR, recruiting, or professional services experience may be considered
• 1-3 years of experience in human resources, recruiting, onboarding, administrative coordination, or a related professional office role
• Experience coordinating multiple tasks, deadlines, or process steps with accuracy and follow-through
• Experience providing responsive customer service to employees, candidates, clients, or internal stakeholders
• Comfort working with HR systems, applicant tracking systems, ticketing tools, Microsoft Office, or other business systems
• Ability to handle confidential information with professionalism and discretion
• Professional services, law firm, or multi-office experience preferred but not required
• Strong attention to detail and ability to follow checklists, timelines, and process steps accurately
• Customer-service orientation and ability to communicate clearly, professionally, and promptly with new hires and internal stakeholders
• Strong organization and follow-through, with the ability to manage multiple new hires and onboarding activities at the same time
• Ability to work collaboratively with HRIS, IT, Recruiting, Payroll, and office teams to resolve routine issues and keep onboarding moving forward
• Sound judgment and discretion when handling confidential employee and candidate information
• Comfort learning and using HR, recruiting, and business systems to enter information, track progress, and support reporting
• Ability to identify when an issue needs escalation and communicate status clearly to the appropriate team member
• Required:Use approved AI-enabled tools responsibly and effectively to improve quality, efficiency, and decision-making, consistent with organizational policies, confidentiality, and applicable laws.

This position can be based in our Waukesha or Milwaukee office.

Why You Should Apply

Learning & Growth

Total Compensation

Planning for the Future

Culture & Workplace

Learning & Growth

We are committed to fostering an environment where every team member can thrive both personally and professionally. It's why we invest in and provide the following resources and guidance to help you grow your career with confidence.

• Challenging and Dynamic Role
• Professional Growth Opportunities
• Performance Management and Coaching
• Specialized Training Programs

Salary Range: $50,000 - $56,000

Michael Best & Friedrich LLP and Michael Best Strategies LLC (collectively known as "Michael Best") are steadfastly committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact our Recruiting team at [phone] or [e-mail] to let us know the nature of your request and your contact information.