Onboarding & Community Support Specialist

Teero; Austin (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Equity options

Mentorship opportunities

Job summary

A dental tech startup is seeking a high-energy Community Operations Associate in Austin. In this role, you will manage onboarding and support for hygienists and dental offices, ensuring a smooth user experience. Ideal candidates have 1-3 years of experience in customer-facing roles and exceptional communication skills. Join a fast-paced environment where your insights will shape the product and help move the dental industry forward. Competitive salary and opportunities for growth are offered.

Qualifications

• 1-3 years in a fast-paced customer-facing environment.
• Experience handling high-volume customer interactions via phone and chat.
• Ability to de-escalate and address customer concerns effectively.

Responsibilities

• Act as the first point of contact for new users.
• Guide users through the onboarding process.
• Collect insights to aid product development.
• Maintain a high standard of customer service.

Skills

Strong communication skills

Customer support experience

Problem-solving abilities

Empathy and emotional intelligence

Job description

A dental tech startup is seeking a high-energy Community Operations Associate in Austin. In this role, you will manage onboarding and support for hygienists and dental offices, ensuring a smooth user experience. Ideal candidates have 1-3 years of experience in customer-facing roles and exceptional communication skills. Join a fast-paced environment where your insights will shape the product and help move the dental industry forward. Competitive salary and opportunities for growth are offered.