Community Operations Associate

Teero; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary + equity

Mentorship from founders

Unlimited growth potential

Opportunities to visit tech teams

Job summary

A fast-growing dental tech startup in Austin is seeking a Community Operations Associate to support rapid growth by guiding new users through the onboarding process. This role demands a high-energy individual who thrives in fast-paced environments and possesses exceptional communication skills. You'll be the pivotal first impression for users, solve their issues in real-time, and help shape community practices for maximum impact. Join the team and contribute to reshaping the dental industry with your expertise and passion.

Qualifications

• 1-4 years of customer-facing experience in a fast-paced environment.
• Exceptional communication skills for outreach.
• Ability to de-escalate situations effectively.

Responsibilities

• Be the first voice users hear during onboarding.
• Solve problems in real-time for users on the platform.
• Create solutions to streamline the onboarding process.

Skills

High energy

Problem-solving

Empathy

Communication mastery

Bias for action

Customer relationship building

Job description

Ready to be the face and voice of the future of US dental care?

Teero is looking for a high-energy, people-centric Community Operations Associate to fuel our nationwide growth. If you are a natural communicator who loves building relationships, thrives in a fast-paced environment, and wants to be the heartbeat of a growing community, we want you on our team.

About Teero

We're transforming the US dental industry with software that makes running a practice easier and more efficient. Our staffing platform is growing fast across the country, and we’re just getting started. We're venture-backed and expanding to become the operating system for modern dental offices.

About the Role

You’ll work in person from our Austin office as the primary point of contact for our community. As a Community Operations Associate, you are the first impression of Teero. You’ll own the early customer lifecycle, onboarding new hygienists and dental offices, providing world-class support, and ensuring every member of the Teero community feels supported from day one.

This is a high-volume, high-impact role. You’ll be on the front lines, identifying friction in our funnel and working with our Ops and Tech teams to turn those insights into a hyper-scaled growth engine.

What You'll Own

• Be the first voice hygienists and dental offices hear, guiding them through the onboarding process with high energy and expertise

• Act as the go-to resource for our users, solving problems in real-time and ensuring a seamless experience on the platform

• Identify where customers are getting stuck in the onboarding process and create solutions to get them active faster

• Help us scale by turning one-off support wins into repeatable community playbooks

• Collect front-line insights to help our product team build features that our community actually wants

What You Bring

Must-haves:

• 1-4 years of experience where you’ve been in the trenches and know how to handle a fast-paced environment

• Relentless energy: you genuinely enjoy talking to people and have the stamina for high-volume phone and video outreach

• Exceptional empathy: you can de-escalate a situation and turn a frustrated user into a Teero superfan

• Communication mastery: you are clear, concise, and persuasive in speech and writing

• Bias for action: you don’t wait for a manual, you see a problem and you fix it

• High standards: you take pride in providing a gold-standard experience for every user

Nice-to-haves:

• Experience in hospitality, retail, or customer-facing roles where you learned to read the room

• Previous experience in a high-growth Comm Ops or Customer Success role at a tech startup

• An interest in community building and marketplace dynamics

• Dental industry knowledge

This Role Isn't for You If:

• You prefer a quiet desk job with little phone time

• You are uncomfortable with high-volume tasks and rapid-fire problem-solving

• You need a standard operating procedure for every single minute of your day

• You only want remote work: this role is in-person at our US HQ in Austin

What We Offer

• Direct reporting to our Head of Operations as a core part of our Austin office

• Mentorship in a no-ego startup with direct access to our founders Nate & Christian

• Competitive salary + equity that could translate into life-changing value as we grow

• Unlimited growth potential: Top performers will have clear growth paths across our Operations and Community Operations teams

• Opportunities to visit our tech team and founders in Amsterdam

• The impact of a fast-growing startup

About the Team

We're a compact, high-performing team led by co-founders Nate and Christian, former Uber executives who launched and scaled product lines globally. Both grew up in dental families and maintain deep industry connections, giving us the insights to build faster and smarter.

Our team includes early employees from Uber, Adyen, Yandex, and Google. We're operators and engineers who've built and scaled tech platforms from the ground up.

We value people who take ownership without making excuses, who constantly raise the bar, and who lead with empathy by seeing challenges through the eyes of our customers and teammates.

Ready to get started?

Apply now and help us move the dental industry forward.