Community Operations Associate Austin

Teero; Austin (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Equity options

Mentorship opportunities

Job summary

A dental tech startup is seeking a high-energy Community Operations Associate in Austin. In this role, you will manage onboarding and support for hygienists and dental offices, ensuring a smooth user experience. Ideal candidates have 1-3 years of experience in customer-facing roles and exceptional communication skills. Join a fast-paced environment where your insights will shape the product and help move the dental industry forward. Competitive salary and opportunities for growth are offered.

Qualifications

• 1-3 years in a fast-paced customer-facing environment.
• Experience handling high-volume customer interactions via phone and chat.
• Ability to de-escalate and address customer concerns effectively.

Responsibilities

• Act as the first point of contact for new users.
• Guide users through the onboarding process.
• Collect insights to aid product development.
• Maintain a high standard of customer service.

Skills

Strong communication skills

Customer support experience

Problem-solving abilities

Empathy and emotional intelligence

Job description

Overview

We're transforming dentistry nationwide—staffing, revenue, and beyond. Apply now and help us move the industry forward.

Ready to be the face and voice of the future of US dental care?

Teero is looking for a high-energy, people-centric Community Operations Associate to fuel our nationwide growth. If you are a natural communicator who loves building relationships, thrives in a fast-paced environment, and wants to be the heartbeat of a growing community, we want you on our team.

About Teero

The $160B+ dental industry still runs on fax machines and phone tag—we're fixing that. Our staffing platform is growing fast across the country, and we're just getting started. Backed by Construct Capital with thousands of offices and hygienists using our platform monthly, we're expanding to become the operating system for modern dental offices.

About the Role

You'll work in person from our Austin office as the primary point of contact for our community. As a Community Operations Associate, you are the first impression of Teero. You'll own the early customer lifecycle, onboarding new hygienists and dental offices, providing world-class support, and ensuring every member of the Teero community feels supported from day one.

This is a high-volume, high-impact role. You'll be on the front lines, identifying friction in our funnel and working with our Ops and Tech teams to turn those insights into a hyper-scaled growth engine.

What You'll Own

• Be the first voice hygienists and dental offices hear, guiding them through the onboarding process with high energy and expertise
• Act as the go-to resource for our users, solving problems in real-time and ensuring a seamless experience on the platform
• Handle high-volume customer support across phone, email, and chat—you'll be talking to dozens of users daily
• Identify where customers are getting stuck in the onboarding process and create solutions to get them active faster
• Help us scale by turning one-off support wins into repeatable community playbooks
• Collect front-line insights to help our product team build features that our community actually wants

What You Bring

Must-haves:

• 1-3 years of experience where you've been in the trenches and know how to handle a fast-paced environment
• High energy and stamina for talking to people all day—you genuinely enjoy high-volume phone and video conversations
• Exceptional empathy: you can de-escalate a situation and turn a frustrated user into a Teero superfan
• Communication mastery: you are clear, concise, and persuasive in speech and writing
• Bias for action: you don't wait for a manual, you see a problem and you fix it
• High standards: you take pride in providing a gold-standard experience for every user

Nice-to-haves:

• Experience in hospitality, retail, or customer-facing roles where you learned to read the room
• Previous experience in a high-growth Customer Success or Community Operations role at a tech startup
• An interest in community building and marketplace dynamics
• Dental industry knowledge

This Role Isn\'t for You If:

• You prefer a quiet desk job with little phone time
• You are uncomfortable with high-volume tasks and rapid-fire problem-solving
• You need a standard operating procedure for every single minute of your day
• You only want remote work: this role is in-person at our US HQ in Austin

What We Offer

• Become the voice of our customer—your insights directly shape our product roadmap
• Clear growth paths across Operations and Community Operations teams as we scale
• Direct reporting to our Head of Operations in our flat, collaborative Austin office
• Mentorship in a no-ego startup with direct access to our founders Nate & Christian
• Competitive salary + equity that could translate into life-changing value as we grow
• Opportunities to visit our tech team and founders in Amsterdam
• The impact of a fast-growing startup

About the Team

We're a compact, high-performing team led by co-founders Nate and Christian, former Uber executives who launched and scaled product lines globally. Both grew up in dental families and maintain deep industry connections, giving us the insights to build faster and smarter.

Our team includes early employees from Uber, Adyen, Yandex, and Google. We're operators and engineers who've built and scaled tech platforms from the ground up.

We value people who take ownership without making excuses, who constantly raise the bar, and who lead with empathy by seeing challenges through the eyes of our customers and teammates.

Ready to get started?

Apply now and help us move the dental industry forward.

First, you’ll meet the hiring manager. After that, you’ll have chats with the direct team to get to know us and the role better.