Customer Experience Specialist

Toothio; Tempe (AZ); Hybrid; USD 51,000 - 69,000; Full time

Benefits offered by this job

Health and dental plans

Unlimited PTO

Mental health support

Virtual healthcare access

Healthcare advocacy

On-demand primary care

Job summary

Toothio in Tempe, AZ is hiring a Customer Experience Specialist to be the friendly, reliable link between dental professionals and practices on our on-demand platform.

You will handle inquiries by phone and chat, help users get started, resolve issues, and gather feedback to improve our service. This full-time role reports to the VP of Operations and offers health, dental, unlimited PTO, and flexible scheduling. Location: Tempe, hybrid schedule with in-office Mon-Thu and remote Fridays.

Qualifications

• Excellent phone-based customer support skills.
• Strong verbal and written communication to build trust quickly.
• Empathetic problem-solver with ownership mindset.
• Positive, energetic, and solutions-driven teammate.

Responsibilities

• Serve as a point of contact for dental professionals and practices, resolving issues and escalations.
• Connect with dental professionals to help them get started and stay active on the platform.
• Build trust with users and help create a positive experience with Toothio.
• Share insights from users with the team to help improve our processes.

Skills

Phone communication

Verbal communication

Written communication

Empathy

Problem solving

Adaptability

Positive attitude

Job description

Toothio is a cutting-edge labor marketplace start-up that is transforming the way dental practices hire and dental professionals find work by providing on-demand, skilled, and dependable dental staff. Simply put, we connect dental hygienists and assistants with dental practices who need support. Our mission is to create a seamless, efficient experience for both dental practices and professionals alike. Toothio is backed by Craft Ventures, among other strategic investors.

About the Role

As a Customer Experience Specialist, your primary mission is to make sure dental professionals and practices have a great experience with Toothio. You'll be a trusted point of contact for our users, helping resolve issues and keeping professionals engaged on the platform.

We're looking for someone who is energized by conversation, genuinely enjoys helping people, and is excited to grow in a fast-paced startup environment.

Responsibilities

• User Support: Serve as a point of contact for professionals and practices, resolving issues and escalations.
• Professional Engagement: Connect with dental professionals to help them get started and stay active on the platform.
• Relationship Building: Build trust with our users and help create a positive experience with Toothio.
• Feedback: Share insights from users with the team to help improve our processes.

Requirements

• Phone Confidence: You're comfortable spending much of your day on the phone.
• Communication Skills: Exceptional verbal and written communication. You can build trust with a stranger in under two minutes.
• Empathy & Problem Solving: You listen well and take ownership of finding a solution.
• Positive Energy: Professional, friendly, and solutions-driven.
• Adaptability: Comfortable in a fast-paced startup environment where priorities shift and you're expected to keep up.

Nice to Have

• Experience in customer support, customer success, recruiting, staffing, or sales
• Dental or healthcare industry experience
• Marketplace or startup experience
• Identifying and communicating process improvements comes naturally to you

Other Important Details

Employment Type: Full-time

Location: Tempe, AZ (In-office Monday - Thursday, remote Fridays). Candidates should be based in or willing to commute within the Greater Phoenix metro area.

Scheduling: Standard scheduling is typically 8am - 5pm, though flexibility for earlier (7am - 3pm) or later (10am - 6pm) shifts is a plus based on operational needs.

Compensation: $60,000 annually

Benefits & Wellness Perks: Employer paid health and dental plans, unlimited PTO, and access to wellness benefits including mental health support, virtual healthcare, healthcare advocacy, and on-demand primary care.

You will report directly to the VP of Operations and support day-to-day operations. The team will train you on how our platform works, how to succeed in your role, and provide ongoing development opportunities to grow your career at Toothio.