Onboarding Coach (Fully Remote)

BodyShop Booster; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

BodyShop Booster is seeking a Customer Success professional in the United States to own the customer relationship from first contact, guide onboarding, and ensure platform configuration aligns with customer goals.

You will monitor usage, re-engage at risk accounts, and maintain a steady communication cadence while coordinating with the Setup Team to track milestones and address blockers.

Responsibilities

• Own the customer relationship from first call onward, guiding onboarding and configuring the platform to meet goals.
• Monitor usage and adoption trends, re-engaging customers whose usage drops and maintaining a clear communication cadence.
• Track onboarding milestones in Asana and QA items by the Setup Team, elevating gaps or blockers as needed.

Job description

• Own the customer relationship from first call onward, guiding new customers through setup and ensuring platform configuration aligns with their goals.
• Monitor usage and adoption trends, proactively re-engaging customers whose usage drops and maintaining a clear communication cadence.
• Track onboarding milestones in Asana, QA setup items completed by the Setup Team, and elevate gaps or blockers as needed.