Customer Onboarding Specialist

Dime9 Labs; United States; Remote; USD 50,000 - 65,000; Full time

Job summary

Dime9 Labs is hiring for a fully remote onboarding specialist in the United States. You will guide each new account from signed contract to first real use of the product through video training sessions and shared onboarding checklists.

You will run kickoff and training calls, help customers configure accounts and import data, and track onboarding progress while following up on open tasks. You will hand off accounts with clear notes to customer success managers.

Qualifications

• 1+ years in onboarding, support, training, or account coordination.
• Confident leading calls with customers over video.
• Organized enough to manage many accounts at once.
• Bonus: experience onboarding customers to a SaaS product.

Responsibilities

• Run kickoff and training calls with new customers.
• Help customers configure accounts and import their data.
• Track onboarding progress and follow up on open tasks.
• Hand accounts to customer success managers with clear notes.

Job description

You will guide each new account from signed contract to first real use of the product. The role is fully remote within the US, delivered through video training sessions, shared onboarding checklists, and recorded walkthroughs.

What you will do

• Run kickoff and training calls with new customers.
• Help customers configure accounts and import their data.
• Track onboarding progress and follow up on open tasks.
• Hand accounts to customer success managers with clear notes.

What you bring

• 1+ years in onboarding, support, training, or account coordination.
• Confident leading calls with customers over video.
• Organized enough to manage many accounts at once.
• Bonus: experience onboarding customers to a SaaS product.