Client Onboarding & Enablement Lead

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Onboarding Associate to lead client onboarding initiatives and ensure seamless transitions to the Chase banking platform. You will manage strategic implementations, build client relationships, and drive satisfaction from the first interaction.

The role requires strong project management, onboarding expertise, and the ability to influence, with a focus on continuous improvement and cybersecurity awareness in the onboarding process.

Qualifications

• 1+ years of experience in managing and executing strategic initiatives in a professional field.
• Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms.
• Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting.
• Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques.
• Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business.

Responsibilities

• Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition for new and existing clients to the Chase banking platform.
• Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
• Leverage emotional intelligence and influence to manage conflicts, foster collaboration, and develop trust within the team and with clients.
• Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience.
• Plan and organize the day-to-day work of the team, ensuring progress within established professional procedures and organization policy.

Skills

Project management

Client onboarding

Conflict management

Design thinking

Data literacy

Job description

JPMorgan Chase & Co. is seeking a Client Onboarding Associate to lead client onboarding initiatives and ensure seamless transitions to the Chase banking platform. You will manage strategic implementations, build client relationships, and drive satisfaction from the first interaction.

The role requires strong project management, onboarding expertise, and the ability to influence, with a focus on continuous improvement and cybersecurity awareness in the onboarding process.