Business Support Change Management - Analyst

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Relationship Specialist in Business Change Management to support Global Banking onboarding and operational excellence. You will coordinate employee onboarding, troubleshoot access, and facilitate asset provisioning while strengthening cross‑team relationships.

The role emphasizes proactive service, strong control environment, and collaboration with business leaders. You will also support intern onboarding and navigate complex policies with discretion.

Qualifications

• Strong interpersonal and communication skills across levels.
• Experience coordinating onboarding and operational support in a financial services environment is preferred.
• Ability to manage confidential information with professionalism and discretion.
• Proactive, organized, and able to handle competing priorities and timelines.

Responsibilities

• Coordinate and manage all administrative aspects of employee onboarding for new hires and internal transfers
• Ensure proper technology, system, and building access is set up for employees
• Conduct comprehensive orientation sessions to introduce new hires to Global Banking culture, policies, systems, and technologies
• Serve as the main point of contact for new hires and transfers, addressing questions and concerns
• Order additional systems and technology as needed for employees
• Build and strengthen relationships with hiring managers and key business partners
• Work closely with senior leadership to facilitate projects and daily operations
• Assist with the execution of mass onboarding for summer interns
• Enforce a strong control and compliance environment, identifying ways to mitigate risk
• Gather feedback from new hires and managers to improve and streamline the onboarding process
• Perform a broad range of operational and support functions as required

Skills

Onboarding coordination

Relationship management

Communication

Problem solving

Tools

MS Office Suite

CoPilot

Job description

Join a dynamic team where you help shape the onboarding experience and drive operational excellence in Global Banking. You’ll collaborate with business leaders and partner teams to ensure seamless employee transitions and support a culture of continuous improvement.

As a Relationship Specialist in Business Change Management (BCM) within Business Support Management (BSM), you play a pivotal role in supporting Global Banking. You will coordinate employee onboarding, troubleshoot access and entitlement issues, and facilitate asset provisioning. Your work strengthens relationships across the business and contributes to a strong control environment. We value your proactive approach and commitment to delivering exceptional service.

Job Responsibilities

• Coordinate and manage all administrative aspects of employee onboarding for new hires and internal transfers
• Ensure proper technology, system, and building access is set up for employees
• Conduct comprehensive orientation sessions to introduce new hires to Global Banking culture, policies, systems, and technologies
• Serve as the main point of contact for new hires and transfers, addressing questions and concerns
• Order additional systems and technology as needed for employees
• Build and strengthen relationships with hiring managers and key business partners
• Work closely with senior leadership to facilitate projects and daily operations
• Assist with the execution of mass onboarding for summer interns
• Enforce a strong control and compliance environment, identifying ways to mitigate risk
• Gather feedback from new hires and managers to improve and streamline the onboarding process
• Perform a broad range of operational and support functions as required

Required Qualifications, Capabilities, and Skills

• Strong institutional knowledge of Global Banking
• Outstanding interpersonal, communication, and influence skills across all organizational levels
• Ability to work effectively under pressure
• Excellent judgment, professionalism, and ability to maintain confidential information
• Exceptional organization, problem-solving, and process improvement skills
• Highly proactive with the ability to manage competing priorities and ensure task completion
• Consistently role models the firm’s values and code of conduct

Preferred Qualifications, Capabilities, and Skills

• Project management skills to lead initiatives or support broader team efforts
• Strong command of MS Office suite, including CoPilot
• Experience with employee onboarding and operational support in a financial services environment
• Familiarity with asset and application provisioning processes
• Knowledge of internal partners and business processes within Global Banking

**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**