Onboarding & Adoption Specialist

Salesforce; Seattle (WA); On-site; USD 73,000 - 122,000; Full time

Job summary

Salesforce is seeking a Customer-Facing Trusted Service Onboarding Specialist to welcome new customers post-sale, accelerate time-to-value, and lay the foundation for achieving business objectives within the Salesforce Platform.

In this role you will guide pre-implementation readiness, deliver 1:1 virtual engagements, apply consultative discovery, and design Success Paths while collaborating with stakeholders to maximize product adoption and customer outcomes.

Qualifications

• 2+ years of customer-facing experience in consulting, customer success, or solutions delivery, with a proven track record of helping customers achieve business outcomes through technology adoption
• Salesforce experience – Hands-on experience with Salesforce and associated applications
• Bachelor's degree or equivalent experience in Business, Technology, or related field
• Business acumen – Ability to understand and discuss customer business needs, value drivers, and success metrics across diverse industries and company sizes
• Exceptional communication and presentation skills – Articulate ideas clearly and persuasively in written and verbal formats; confidently engage diverse stakeholder groups from system administrators to C-suite executives
• Consultative expertise – Proven experience guiding customers through business objectives, strategy development, and solution design with a customer-first approach
• Relationship-building skills – Natural ability to build rapport quickly, create trusted partnerships, and deliver a welcoming, energetic customer experience
• Technical aptitude – Hands-on experience with enterprise software solutions and demonstrated ability to quickly master new technologies
• Problem-solving mindset – Think critically and creatively to resolve challenges independently or collaboratively in real-time
• Self-directed work style – Strong organizational skills, ability to prioritize competing demands, and proven success working independently in fast-paced, dynamic environments
• English fluency – Professional proficiency required for customer-facing engagements

Responsibilities

• Serve as a Salesforce subject-matter expert for Sales Cloud products, accelerating customer time-to-value and driving rapid adoption of core functionality
• Own the post-sale customer welcome experience, establishing trusted advisor relationships and seamlessly onboarding new customers into the Salesforce ecosystem
• Deliver high-impact virtual 1:1 engagements that educate, empower, and enable customers to unlock measurable business value from their Salesforce investment
• Apply consultative discovery techniques to uncover business use cases, identify success metrics, and align product capabilities with customer objectives
• Provide strategic, personalized recommendations that address specific business challenges and maximize product adoption
• Design customized Success Paths that map clear, actionable steps from onboarding through value realization, ensuring customers achieve their business goals
• Cultivate collaborative relationships with internal stakeholders and external partners to drive customer outcomes and contribute to organizational growth
• Leverage AI tools and knowledge-sharing platforms to scale expertise, contribute to the collective knowledge base, and continuously enhance the customer experience

Skills

Customer-facing experience

Salesforce expertise

Communication skills

Consultative selling

Relationship building

English fluency

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM software

Job description

Salesforce is seeking a Customer-Facing Trusted Service Onboarding Specialist to welcome new customers post-sale, accelerate time-to-value, and lay the foundation for achieving business objectives within the Salesforce Platform.

In this role you will guide pre-implementation readiness, deliver 1:1 virtual engagements, apply consultative discovery, and design Success Paths while collaborating with stakeholders to maximize product adoption and customer outcomes.