Customer Success Onboarding Pro

Salesforce; Seattle (WA); On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce is seeking a Customer-Facing Trusted Service Onboarding Specialist in Seattle to warmly welcome new customers post-sale and set the stage for achieving their business objectives. You will guide pre-implementation readiness and lead early-stage conversations to ensure rapid value realization.

You will collaborate with customers and internal teams, drive post-sale onboarding, and deliver tailored recommendations to maximize product adoption in a dynamic environment.

Qualifications

• 2+ years of customer-facing experience in consulting, customer success, or solutions delivery.
• Hands-on experience with Salesforce and associated applications.
• Bachelor's degree or equivalent in Business, Technology, or related field.
• Ability to discuss customer business needs, value drivers, and success metrics.
• Excellent written and verbal communication; ability to engage diverse stakeholders including executives.
• Proven consultative engagement with customers to align objectives and design solutions.
• Strong relationship-building; capable of creating trusted partnerships and a welcoming experience.
• Hands-on experience with enterprise software solutions and mastering new technologies quickly.
• Strong analytical and problem-solving capabilities; independent and collaborative working styles.
• Professional English proficiency for customer-facing engagements.

Responsibilities

• Serve as a Salesforce subject-matter expert for Sales Cloud products; accelerate time-to-value.
• Own the post-sale customer welcome experience and onboarding into the Salesforce ecosystem.
• Deliver high-impact virtual 1:1 engagements to unlock business value from Salesforce investment.
• Apply consultative discovery to uncover use cases, success metrics, and align capabilities.
• Provide strategic, personalized recommendations addressing business challenges and adoption.
• Design customized Success Paths from onboarding through value realization.
• Foster collaborative relationships with internal and external stakeholders to drive outcomes.
• Leverage AI tools and knowledge-sharing platforms to scale expertise and improve CX.

Skills

2+ years of customer-facing experience

Salesforce experience

Bachelor's degree or equivalent

Business acumen

Exceptional communication

Consultative expertise

Relationship-building

Technical aptitude

Problem-solving mindset

Self-directed work style

English fluency

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Salesforce is seeking a Customer-Facing Trusted Service Onboarding Specialist in Seattle to warmly welcome new customers post-sale and set the stage for achieving their business objectives. You will guide pre-implementation readiness and lead early-stage conversations to ensure rapid value realization.

You will collaborate with customers and internal teams, drive post-sale onboarding, and deliver tailored recommendations to maximize product adoption in a dynamic environment.