Seattle Customer Success Onboarding Specialist

Salesforce, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 81,000 - 122,000; Full time

Job summary

Salesforce, Inc. in Seattle welcomes a Customer-Facing Trusted Service Onboarding Specialist to help new customers achieve rapid value. You will guide post-sale onboarding, build trusted advisor relationships, and deliver customized 1:1 engagements to unlock business value from Salesforce products.

The role requires strong communication skills, Salesforce experience, and a consultative mindset to tailor onboarding paths and measure success with customers across industries.

Qualifications

• 2+ years of customer-facing experience in consulting, customer success, or solutions delivery, with a proven track record of helping customers achieve business outcomes through technology adoption
• Salesforce experience – Hands-on experience with Salesforce and associated applications
• Bachelor's degree or equivalent experience in Business, Technology, or related field
• Business acumen – Ability to understand and discuss customer business needs, value drivers, and success metrics across diverse industries and company sizes
• Exceptional communication and presentation skills – Articulate ideas clearly and persuasively in written and verbal formats; confidently engage diverse stakeholder groups from system administrators to C-suite executives
• Consultative expertise – Proven experience guiding customers through business objectives, strategy development, and solution design with a customer-first approach
• Relationship-building skills – Natural ability to build rapport quickly, create trusted partnerships, and deliver a welcoming, energetic customer experience
• Technical aptitude – Hands-on experience with enterprise software solutions and demonstrated ability to quickly master new technologies
• Problem-solving mindset – Think critically and creatively to resolve challenges independently or collaboratively in real-time
• Self-directed work style – Strong organizational skills, ability to prioritize competing demands, and proven success working independently in fast-paced, dynamic environments
• English fluency – Professional proficiency required for customer-facing engagements

Responsibilities

• Serve as a Salesforce subject-matter expert for Sales Cloud, accelerating customer time-to-value and driving adoption
• Own the post-sale onboarding experience, establishing trusted advisor relationships with new customers
• Deliver high-impact virtual 1:1 engagements that educate, empower, and enable customers to unlock measurable business value
• Apply consultative discovery techniques to uncover business use cases, identify success metrics, and align product capabilities with customer objectives
• Provide strategic, personalized recommendations that address specific business challenges and maximize product adoption
• Design customized Success Paths that map clear, actionable steps from onboarding through value realization, ensuring customers achieve their business goals
• Cultivate collaborative relationships with internal stakeholders and external partners to drive customer outcomes and contribute to organizational growth
• Leverage AI tools and knowledge-sharing platforms to scale expertise, contribute to the collective knowledge base, and continuously enhance the customer experience

Skills

Communication skills

Salesforce experience

English fluency

Consultative mindset

Relationship building

Education

Bachelor's degree or equivalent in Business/Technology

Tools

Salesforce

Job description

Salesforce, Inc. in Seattle welcomes a Customer-Facing Trusted Service Onboarding Specialist to help new customers achieve rapid value. You will guide post-sale onboarding, build trusted advisor relationships, and deliver customized 1:1 engagements to unlock business value from Salesforce products.

The role requires strong communication skills, Salesforce experience, and a consultative mindset to tailor onboarding paths and measure success with customers across industries.