AI-Driven Onboarding Specialist for Customer Success

salesforce.com, inc.; Seattle (WA); On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce is seeking Customer-Facing Trusted Service Onboarding Specialists to warmly welcome new customers post-sale, ensuring a positive first experience and laying the foundation for achieving business objectives. The role focuses on rapid time to value while building knowledge to grow with Trusted Services and the broader Salesforce Platform.

As a trusted advisor during onboarding, you'll collaborate with customers and internal stakeholders to guide pre-implementation readiness and create

Qualifications

• 2+ years of customer-facing experience in consulting, customer success, or solutions delivery.
• Salesforce experience - Hands-on experience with Salesforce and associated applications.
• Bachelor's degree or equivalent in Business, Technology, or related field.
• Business acumen to understand customer needs, value drivers, and success metrics.
• Exceptional communication and presentation skills for diverse stakeholder groups.
• Consultative expertise guiding customers through objectives, strategy, and solution design.
• Relationship-building skills to create trusted partnerships and a welcoming customer experience.
• Technical aptitude with enterprise software and ability to master new technologies.
• Problem-solving mindset to resolve challenges independently or with teams.
• Self-directed work style with strong organizational skills and ability to work in fast-paced environments.
• English fluency for customer-facing engagements.

Responsibilities

• Serve as a Salesforce SME for Sales Cloud products and accelerate time-to-value.
• Own the post-sale customer welcome experience and onboard new customers.
• Deliver high-impact virtual 1:1 engagements educating customers to unlock value.
• Apply consultative discovery to uncover use cases and success metrics.
• Provide strategic, personalized recommendations addressing business challenges.
• Design customized Success Paths from onboarding to value realization.
• Collaborate with stakeholders and partners to drive customer outcomes.
• Leverage AI tools and knowledge-sharing platforms to scale expertise.

Skills

Customer-facing experience

Salesforce experience

Business acumen

Excellent communication

Consultative expertise

Relationship-building

Technical aptitude

Self-directed work style

English fluency

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Salesforce is seeking Customer-Facing Trusted Service Onboarding Specialists to warmly welcome new customers post-sale, ensuring a positive first experience and laying the foundation for achieving business objectives. The role focuses on rapid time to value while building knowledge to grow with Trusted Services and the broader Salesforce Platform.

As a trusted advisor during onboarding, you'll collaborate with customers and internal stakeholders to guide pre-implementation readiness and create