On-the-Floor Operations Tech Coach

DMA Industries, LLC; South Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

DMA Industries, LLC is seeking an Operations Technology Trainer to train and coach warehouse staff on WMS workflows, NetSuite functions, and other IT systems. This role spends most of the day on the warehouse floor partnering with forklift and picker operators to ensure proper system use and strong process adherence.

You will work with IT, Operations, and Warehouse Leadership to improve system utilization, onboard new hires efficiently, and promote standardized processes across shifts and

Qualifications

• 2+ years in a warehouse, distribution, or logistics environment.
• Comfortable learning and using multiple business systems — WMS, ERP (NetSuite or similar), and standard IT tools and devices.
• Strong communicator — able to explain systems to non-technical users.
• Patient, approachable, and comfortable coaching one-on-one on the floor.
• Reliable and self-directed; able to move between shifts and locations as needed.
• Basic computer skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Train new and existing warehouse staff on WMS workflows (receiving, put-away, picking, packing, cycle counts, replenishment).
• Train staff on NetSuite functions relevant to their role (item lookups, inventory transactions, statuses).
• Train staff on other IT systems, tools, and devices used across the operation, including any new systems rolled out.
• Ride along and follow up with forklift, cherry picker, order picker, and reach truck operators to confirm correct system use.
• Spot recurring user errors on the floor, coach in real time, document and report patterns back to IT & DC leadership.
• Build and maintain training materials such as quick reference cards, one-page guides, and short how-to videos.
• Support go-lives for new systems and features; train ahead of launch and support staff on the floor during rollout.
• Answer day-to-day system questions from floor staff.
• Track training completion by employee and flag gaps to supervisors.
• Document process failures and system incidents when they occur — what happened, when, who was affected, likely root cause, and steps taken — and report to IT and Operations leadership so the issue can be corrected and prevented.
• Participate in testing, deployments, and change management for system updates.
• Support warehouse and operational process improvements through better and more consistent system use.

Skills

WMS knowledge

ERP systems

Strong communicator

On-floor coaching

Tools

NetSuite

Training tools

Job description

DMA Industries, LLC is seeking an Operations Technology Trainer to train and coach warehouse staff on WMS workflows, NetSuite functions, and other IT systems. This role spends most of the day on the warehouse floor partnering with forklift and picker operators to ensure proper system use and strong process adherence.

You will work with IT, Operations, and Warehouse Leadership to improve system utilization, onboard new hires efficiently, and promote standardized processes across shifts and