On-Site WSI Installer & Troubleshooter

Jobtailor; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a field IT technician to install, configure, and support WSI systems on-site across data centers and telecom environments in Charlotte, NC. You will manage Windows desktop/server configurations, perform hardware testing, and troubleshoot complex IT issues while maintaining clear ticket records and customer communications.

Travel up to 85% and ability to pass government site clearance are required. Strong ITSM experience (ServiceNow) and relevant certifications are preferred.

Qualifications

• Hands-on Windows OS support across desktop and server environments.
• Strong troubleshooting across hardware, software, and network connectivity.
• Experience with ITSM or ticketing tools such as ServiceNow.
• Strong communication, organization, and time-management skills, with the ability to work independently.
• Ability to travel up to 80–85%.
• Ability to pass government site clearance/background checks.
• Ability to work on ladders for wiring and cabling.
• Ability to routinely lift up to 70 lbs of equipment.

Responsibilities

• Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
• Rack, cable, configure, and test hardware in data center and telecom environments.
• Configure Windows desktop and server operating systems, including virtual environments.
• Test completed installations and confirm systems meet customer requirements before sign-off.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Respond to customer support requests within established SLA expectations.
• Manage service tickets and field visits independently.
• Escalate complex technical issues when additional support is required.
• Act as the primary technical contact during on-site customer visits.
• Keep customers informed about timelines, issues, progress, and resolutions.
• Document installations, troubleshooting steps, and resolutions accurately in the ticketing system.
• Maintain clear service records and provide feedback to improve internal processes and product performance.

Skills

Windows OS support

Troubleshooting

ITSM / ticketing

Communication

Independent work

Education

Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or related field

Tools

ServiceNow

Active Directory

Exchange

NICE

CompTIA A+/Network+/Server+/Security+

Microsoft Certifications

CCNA

Job description

Jobtailor is seeking a field IT technician to install, configure, and support WSI systems on-site across data centers and telecom environments in Charlotte, NC. You will manage Windows desktop/server configurations, perform hardware testing, and troubleshoot complex IT issues while maintaining clear ticket records and customer communications.

Travel up to 85% and ability to pass government site clearance are required. Strong ITSM experience (ServiceNow) and relevant certifications are preferred.