Field Technician: Onsite IT & Networking Expert

Valsoft Corporation; Toledo (OH); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Stipend

Job summary

WSI Technologies is seeking a hands-on Field Technician to install, maintain, and troubleshoot systems across client sites in the United States. You will travel up to 80–85% with a company vehicle and gas card provided, working field-based and remote between visits.

The role emphasizes independent problem solving, strong Windows expertise, and clear documentation of tickets. This position requires lifting up to 70 lbs, security clearances, and a customer-focused mindset to keep critical

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or another relevant field.
• Hands-on experience supporting Windows operating systems across desktop and server environments.
• Strong troubleshooting skills across hardware, software, and network connectivity.
• Experience with ITSM or ticketing tools such as ServiceNow.
• Ability to travel 80–85% and obtain government site clearance/background checks.
• Ability to lift up to 70 lbs during installations and repairs.
• Certifications such as NICE, CompTIA A+/Network+/Server+/Security+, Microsoft certifications, or CCNA.

Responsibilities

• Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
• Rack, cable, configure, and test hardware in data center and telecom environments.
• Configure Windows desktop and server operating systems, including virtual environments.
• Test completed installations and confirm systems meet customer requirements before sign-off.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Respond to customer support requests within established SLA expectations.
• Manage service tickets and field visits independently.
• Escalate complex technical issues when additional support is required.
• Act as the primary technical contact during on-site customer visits.
• Document installations, troubleshooting steps, and resolutions accurately in the ticketing system.
• Maintain clear service records and provide feedback to improve internal processes.

Skills

Windows OS support

Troubleshooting

ITSM / ServiceNow

Communication

Independent work

Time management

Physical stamina

Education

Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or related field

Tools

ServiceNow

Active Directory

Exchange

Microsoft certifications

Job description

WSI Technologies is seeking a hands-on Field Technician to install, maintain, and troubleshoot systems across client sites in the United States. You will travel up to 80–85% with a company vehicle and gas card provided, working field-based and remote between visits.

The role emphasizes independent problem solving, strong Windows expertise, and clear documentation of tickets. This position requires lifting up to 70 lbs, security clearances, and a customer-focused mindset to keep critical