Workstation support

Gdh Consulting, Inc.; Wichita (KS); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Wellbeats membership

Gym membership discount

Job summary

GDH is seeking a Workstation Support Technician to provide hands-on technical support for computer workstations, software, network connectivity, and peripherals in an on-site office environment. You will install, configure, and maintain end-user technology across multiple departments.

Responsibilities include diagnosing hardware, software, OS, and network issues, deploying new workstations, and maintaining inventory documentation.

Qualifications

• 2+ years of experience in workstation support, desktop support, help desk, field services, or a related technical support role.
• Experience diagnosing and resolving hardware, software, OS, and network connectivity issues in Windows environments.
• Working knowledge of Windows OS, Microsoft 365, DNS, Active Directory, and VPN technologies.
• Experience supporting laptops, desktops, printers, audiovisual equipment, and other end-user devices.
• Strong customer service and communication skills with the ability to explain technical information to users with varying levels of technical knowledge.
• Strong troubleshooting and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaborate with technical teams and end users.
• Certifications such as CompTIA A+ or comparable technical credentials are preferred.
• Valid state-issued driver's license and ability to travel to supported work locations as required.

Responsibilities

• Install, configure, maintain, and support workstation hardware, software, user accounts, email, and workplace applications.
• Provide technical support to end users in person, remotely, by phone, and through email.
• Diagnose and resolve workstation, OS, application, network, printer, and peripheral issues.
• Configure and deploy new workstations and related equipment.
• Prioritize and respond to technical support requests based on urgency and business impact.
• Maintain accurate hardware inventory and document incidents, troubleshooting activities, and resolutions in a ticketing system.
• Provide users with guidance on technology best practices, troubleshooting techniques, and standard procedures.
• Develop and maintain technical documentation and user guides for common support processes.
• Support specialized technology and equipment, including audiovisual systems and ruggedized devices.
• Travel to supported locations as required and participate in occasional after-hours or weekend support.

Skills

Windows support

Microsoft 365

DNS

Active Directory

VPN

Customer service

Communication

Troubleshooting

Team collaboration

Ticketing system

Education

CompTIA A+ or equivalent

Tools

Ticketing system

Job description

Role Summary

The Workstation Support Technician provides hands-on technical support for computer workstations, software, network connectivity, and peripheral equipment within an office environment. This role installs, configures, maintains, and troubleshoots end-user technology while delivering responsive technical assistance across multiple departments and locations.

Responsibilities

• Install, configure, maintain, and support workstation hardware, software, user accounts, email, and workplace applications.
• Provide technical support to end users in person, remotely, by phone, and through email.
• Diagnose and resolve workstation, operating system, application, network connectivity, printer, and peripheral issues.
• Configure and deploy new workstations and related equipment.
• Prioritize and respond to technical support requests based on urgency and business impact.
• Maintain accurate hardware inventory and document incidents, troubleshooting activities, and resolutions in a ticketing system.
• Provide users with guidance on technology best practices, troubleshooting techniques, and standard procedures.
• Develop and maintain technical documentation and user guides for common support processes.
• Support specialized technology and equipment, including audiovisual systems, ruggedized devices, and other workplace technologies.
• Travel to supported locations as required and participate in occasional after-hours or weekend support for planned maintenance or critical issues.

Qualifications

• 2+ years of experience in workstation support, desktop support, help desk, field services, or a related technical support role.
• Experience diagnosing and resolving hardware, software, operating system, and network connectivity issues in Windows environments.
• Working knowledge of Windows operating systems, Microsoft 365, productivity applications, DNS, Active Directory, and VPN technologies.
• Experience supporting laptops, desktops, printers, audiovisual equipment, and other end-user devices.
• Strong customer service and communication skills with the ability to explain technical information to users with varying levels of technical knowledge.
• Strong troubleshooting and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaborate effectively with technical teams and end users.
• Certifications such as CompTIA A+ or comparable technical credentials are preferred.
• Valid state-issued driver's license and ability to travel to supported work locations as required.
• Ability to perform the essential physical functions of the position, including lifting and carrying equipment weighing up to 70 pounds and performing tasks that may involve bending, kneeling, and reaching, with or without reasonable accommodation.
• Availability to work established business hours, with flexibility for occasional overtime, after-hours, or weekend support as required.

Pay Range

Publishing Pay Range: $26.00 - $27.00 hourly

Location

This position is based in office and requires employee to work on-site.

About GDH

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are

GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

Equal Employment Opportunity

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. Please visit our notice of collection for California applicants.