On-Site Urgent Care Office Supervisor

CityMD; New York (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

VillageMD is seeking an Office Supervisor to oversee administrative, financial, and operational aspects of an urgent care location. The role focuses on running the site smoothly, supporting the patient experience, and ensuring compliant operations.

You will manage staff, assist in scheduling, handle supplies, and coordinate with HR for staff development. On-site work with potential weekend or open/close shifts is required.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred (management or related field).
• Minimum 1 year of supervising or managing experience or a degree in management.
• Ability to multitask and deliver constructive feedback.
• Strong communication and professional demeanor; bilingual skills may be required by location.
• BLS certification required at time of hire.

Responsibilities

• Manage site performance and monitor patient flow and registration timings.
• Assist Practice Manager with scheduling for non-providers.
• Order all site supplies, vaccines, and office materials.
• Open and close the site as needed and support daily operations.
• Collaborate with HR to develop staff plans and handle employee relations.
• Maintain patient confidentiality per HIPAA and resolve discharge follow-up issues.

Skills

Staff supervision

Multitasking

Excellent communication

Team collaboration

Customer service

Bilingual ability

HIPAA awareness

Education

High School Diploma or GED

Bachelor’s degree in management or related field

Tools

Microsoft Office

Job description

VillageMD is seeking an Office Supervisor to oversee administrative, financial, and operational aspects of an urgent care location. The role focuses on running the site smoothly, supporting the patient experience, and ensuring compliant operations.

You will manage staff, assist in scheduling, handle supplies, and coordinate with HR for staff development. On-site work with potential weekend or open/close shifts is required.