Urgent Care Office Operations Supervisor

Summit Medical Group; New York (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

VillageMD is seeking an Office Supervisor to help oversee urgent care locations, ensuring efficient administrative, financial, and operational performance while keeping patient experience central. You will manage site operations, schedules for non-providers, order supplies, and open/close shifts.

Strong communication, multitasking, and confidentiality are required; bilingual skills help at certain locations. On-site shifts, long hours, weekends, and location-specific requirements are possible.

Qualifications

• High School Diploma or GED required. Bachelor's degree in management preferred (will consider relevant management experience in lieu of degree).
• Minimum 1 year of supervising or managing experience a must OR a degree in management.
• Ability to successfully multitask.
• Good computer skills (knowledge of a PC, Microsoft Office programs)
• Exceptional communication skills
• Comfortable with delivering constructive feedback and counseling management.
• Bilingual language skills required or preferred based on-site location.
• Basic Life Support (BLS) certification required at time of hire

Responsibilities

• Managing the performance of the site; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.
• Assisting the Practice Manager preparing the schedule for non-providers
• Ordering all medical supplies, medications, vaccinations, and office supplies for the site
• Opening and closing the site as required
• Assisting the Practice Manager in administrative and operational responsibilities
• Building strong positive communication with providers and working as a team to enhance the success of the practice.
• Ensuring staff always maintains professionalism, coaching, managing, and developing the staff.
• Managing the team from interviewing, performance, promotion, discipline, etc.
• Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement.
• Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.
• Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards

Skills

Exceptional communication

Multitasking

Bilingual

Microsoft Office

Staff coaching

Education

High School Diploma or GED

Bachelor's degree in management

Tools

Microsoft Office

Job description

VillageMD is seeking an Office Supervisor to help oversee urgent care locations, ensuring efficient administrative, financial, and operational performance while keeping patient experience central. You will manage site operations, schedules for non-providers, order supplies, and open/close shifts.

Strong communication, multitasking, and confidentiality are required; bilingual skills help at certain locations. On-site shifts, long hours, weekends, and location-specific requirements are possible.