Patient Service Representative

Family Practice & Counseling Services Network; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Practice & Counseling Services Network is seeking a Patient Service Representative to deliver direct patient-facing services at our 11th St. center in Philadelphia. You will greet and check in patients, answer phones, schedule appointments, verify insurance, and process patient requests using Phreesia Hub.

The role emphasizes excellent customer service, confidentiality, and collaboration within a trauma-informed care environment to support diverse patient needs in a busy health center.

Qualifications

• High School Diploma or GED.
• Customer service experience required.
• Healthcare office experience preferred.
• Knowledge of insurance payors and patient eligibility verification preferred.
• Knowledge of insurance carriers (MCO/Medicare/Medicaid) preferred.

Responsibilities

• Greet and check in patients.
• Answer phones and route calls.
• Schedule appointments.
• Verify insurance and collect payments.
• Work within the Phreesia Hub to process patient requests.

Skills

Customer service

Communication

Interpersonal skills

Conflict resolution

Attention to detail

Multitasking

EHR proficiency

Microsoft Office

Confidentiality

Cultural competence

Organizational skills

Education

High School Diploma/GED

Tools

Phreesia Hub

EHR

Microsoft Office

Job description

The Patient Service Representative provides direct patient-facing services. The primary focus is on direct patient interactions and excellent customer service.

Team members are expected to uphold the health center's mission by assuring that patients receive health care that is competent, caring, and meets a high degree of satisfaction. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

LOCATION:

This position is on-site in our 11th St. center: 850 N 11th St., Philadelphia

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greet and check in patients
• Answer phones and route calls
• Schedule appointments.
• Verify insurance and collect payments
• Work within the Phreesia Hub to process patient requests

EXPERIENCE AND REQUIREMENTS:

Candidates should possess a diverse range of skills and experience, including but not limited to:

Required Education and Experience

• High School Diploma/GED
• Customer Service Experience
• Experience working within a healthcare office is preferred
• Knowledge of insurance payors and patient eligibility verificationpreferred
• Knowledge of insurance carriers (MCO/Medicare/Medicaid)preferred

Other Qualifications

• Demonstrated excellence in customer service skills
• Effective Communication, Interpersonal, and Conflict-Resolution Skills
• Cultural competence and sensitivity to the diverse needs of patients
• Exemplary organizational skills and ability to prioritize
• Attention to Detail, Critical thinking, and Multi-tasking Skills
• Ability to navigate and utilize electronic health records (EHR) efficiently
• Computer Competency with Microsoft Office Suites and other FPCSN systems
• Highly responsible, reliable, and courteous
• Unconditional ability to maintain patient confidentiality

Lifting Requirements

LIGHT –Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but the worker still sits the majority of the time.

Physical Requirement

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch, or Crawl (position self, move)

EQUAL OPPORTUNITY EMPLOYER:

Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, or veteran or disability status.

VISA SPONSORSHIP:

FPCSN does not provide Visa Sponsorship. All candidates must be U.S. citizens and/or authorized to work in the United States without Sponsorship.

ORGANIZATIONAL COMMITMENT:

FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.