On-Site Transit Customer Service Pro (Union)

Keolis Commuter Services; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement plan with company 
&

Medical, dental and vision coverage

Life and disability insurance

Pre-employment and background checks

Job summary

Keolis Commuter Services in Boston is hiring for In-station and On-platform Customer Service Associates. This is a fully on-site, unionized position with a starting pay rate of $27.80 per hour.

You will engage in real-time travel information, assist passengers during delays, and support fare questions and basic ticketing at stations and platforms. Ideal candidates stay calm under pressure, communicate clearly with individuals and groups, and are comfortable with smartphones and computer systems.

Qualifications

• High School diploma or better.
• Customer service experience required.
• Driver's license required.

Responsibilities

• Provide real-time travel information in stations and on platforms.
• Direct crowds and assist during delays and events.
• Handle fare questions, basic ticket sales, and lost-and-found.
• Follow safety and cash-handling procedures; support staff as needed.
• Work early mornings, late nights, weekends, and varied locations.

Skills

Customer service

Calm under pressure

Clear communication

Education

High School or better

Tools

Driver's License

Job description

Keolis Commuter Services in Boston is hiring for In-station and On-platform Customer Service Associates. This is a fully on-site, unionized position with a starting pay rate of $27.80 per hour.

You will engage in real-time travel information, assist passengers during delays, and support fare questions and basic ticketing at stations and platforms. Ideal candidates stay calm under pressure, communicate clearly with individuals and groups, and are comfortable with smartphones and computer systems.