IT Help Desk Technician - Tier 1 Support & Onboarding

cairo communication systems (ccs)

Raleigh (NC)

On-site

USD 42,000 - 60,000

Full time

6 days ago

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Benefits offered by this job

Competitive salaries

Medical and dental plans

Vision coverage

Short and long-term disability plans

Flexible spending programs

Job summary

CCS is a growing IT company that provides network integration, support, products and applications services to clients in the northeast. The Help Desk Technician is the first point of contact for employees on technology issues, providing Tier 1 support for desktops, peripherals, printing, and user-level applications, with on-site and remote assistance as needed.

Responsibilities include onboarding, offboarding, imaging and deployment, asset inventory, telephony provisioning, ERP/CRM ticket

Qualifications

1–3 years of help desk or desktop support experience.
Windows 11 and Microsoft 365 support experience.
Basic user account support and password resets; MFA assistance a plus.
Basic connectivity troubleshooting and printer issues.
Experience with ticketing systems and documenting cases.

Responsibilities

End-user support (Tier 1) on-site and remote for out-of-region users during coverage window.
Onboarding: new-hire setup, account provisioning, workstation prep.
Offboarding and asset recovery; deprovisioning and asset updates.
Imaging and deployment of workstations; hardware refresh.
Maintain endpoint asset records and inventory; stock readiness.
Telephony setup: RingCentral user provisioning and basic config.
Support warehouse devices and ERP/CRM tickets at Tier 1.
Document procedures and resolutions in the knowledge base.