Tier II Help Desk Technician – On-Site, Employee Ownership

Potter Global Technologies; Hazelwood (MO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Employee Ownership Program

Health, dental, vision plans

401(k) with company match

Generous paid time off

Job summary

Potter Global Technologies is seeking a Tier 2 Help Desk Technician to provide advanced technical support for desktops, laptops, mobile devices, and business applications at our Hazelwood, MO facility. You will diagnose complex hardware, software, network, and account issues while maintaining strong customer service and documentation.

The role requires 2–4 years of IT support experience, proficiency with Windows and macOS, and experience with Microsoft 365, Active Directory, and Entra ID.

Qualifications

• 2–4 years of hands-on IT support experience or helpdesk.
• Advanced operating system knowledge, including troubleshooting Windows and macOS system files, registry fixes, and boot errors.
• Ability to diagnose network issues including VPN, TCP/IP, and DNS.
• Experience supporting Microsoft 365 applications, email, user accounts, and permissions.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, mobile devices, and business applications.
• Troubleshoot escalated incidents involving hardware, software, networking, and account access.
• Manage user accounts, passwords, permissions, and group memberships using AD/Microsoft Entra ID.
• Create, update, prioritize, and resolve tickets in the ticketing system.

Skills

Windows/macOS

Networking

Microsoft 365

Problem solving

On-site support

Tools

Active Directory

Microsoft Entra ID

Job description

Potter Global Technologies is seeking a Tier 2 Help Desk Technician to provide advanced technical support for desktops, laptops, mobile devices, and business applications at our Hazelwood, MO facility. You will diagnose complex hardware, software, network, and account issues while maintaining strong customer service and documentation.

The role requires 2–4 years of IT support experience, proficiency with Windows and macOS, and experience with Microsoft 365, Active Directory, and Entra ID.