On‑Site Tier 1 IT Support Technician | Growth & Perks

Bastionpoint Technology; Richmond (VA); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Health insurance

PTO

Retirement plan

Access to on-site gym

Friendly leadership and mentorship

Job summary

Bastionpoint Technology in Richmond, VA is looking for a dedicated IT support technician. This role involves serving as a primary contact for client support and troubleshooting a variety of issues. A fast-paced environment and excellent mentorship opportunities await.

The ideal candidate has 0-2 years of IT support experience and strong communication skills. Benefits include salary starting at $45,000+, health insurance, and a collaborative workplace culture.

Qualifications

• 0-2 years of hands-on PC support or IT support experience.
• Confidence delivering excellent customer service.
• Strong organizational skills and willingness to learn.

Responsibilities

• Serve as a primary point of contact for client support.
• Resolve high-volume Level 1 technical support issues.
• Provide technical support for 100+ small to medium businesses.
• Troubleshoot issues across Microsoft 365 and cloud environments.
• Assist with maintaining and supporting client networks.
• Prioritize service tickets and manage client expectations.
• Document issues, resolutions, and follow-up actions.

Skills

Excellent customer service

Strong communication skills

General knowledge of hardware platforms

Basic networking concepts

Ability to follow tasks through to completion

Job description

Bastionpoint Technology in Richmond, VA is looking for a dedicated IT support technician. This role involves serving as a primary contact for client support and troubleshooting a variety of issues. A fast-paced environment and excellent mentorship opportunities await.

The ideal candidate has 0-2 years of IT support experience and strong communication skills. Benefits include salary starting at $45,000+, health insurance, and a collaborative workplace culture.