L1 IT Support Technician

Bastionpoint Technology; Richmond (VA); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Health insurance

PTO

Retirement plan

Access to on-site gym

Friendly leadership and mentorship

Job summary

Bastionpoint Technology in Richmond, VA is looking for a dedicated IT support technician. This role involves serving as a primary contact for client support and troubleshooting a variety of issues. A fast-paced environment and excellent mentorship opportunities await.

The ideal candidate has 0-2 years of IT support experience and strong communication skills. Benefits include salary starting at $45,000+, health insurance, and a collaborative workplace culture.

Qualifications

• 0-2 years of hands-on PC support or IT support experience.
• Confidence delivering excellent customer service.
• Strong organizational skills and willingness to learn.

Responsibilities

• Serve as a primary point of contact for client support.
• Resolve high-volume Level 1 technical support issues.
• Provide technical support for 100+ small to medium businesses.
• Troubleshoot issues across Microsoft 365 and cloud environments.
• Assist with maintaining and supporting client networks.
• Prioritize service tickets and manage client expectations.
• Document issues, resolutions, and follow-up actions.

Skills

Excellent customer service

Strong communication skills

General knowledge of hardware platforms

Basic networking concepts

Ability to follow tasks through to completion

Job description

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting‑edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast‑paced, and supportive environment that encourages professional growth.

If you are looking for a role where you can work with a diverse range of technologies and client environments while learning from experienced engineers, this could be the perfect next step. This is an on‑site opportunity located in Richmond, VA.

What You’ll Get:

• Salary starting at $45,000+ scalable based on experience
• Health insurance, PTO, and retirement plan
• Access to an on‑site gym, sauna, and gaming room
• Friendly, people‑focused leadership and strong technical mentorship
• A fast‑paced environment with real opportunities for career growth and advancement

What You’ll Do:

• Serve as a primary point of contact for client support, with a strong focus on phone-based troubleshooting (up to 6 hours per day)
• Resolve high-volume Level 1 technical support issues quickly and effectively
• Provide technical support for 100+ small to medium‑size businesses via phone and email
• Troubleshoot issues across Microsoft 365, on‑premise systems, and cloud environments
• Assist with maintaining and supporting client networks including LAN/WAN, firewalls, wireless access points, and connectivity issues
• Prioritize service tickets, manage client expectations, and deliver exceptional customer service
• Accurately document issues, resolutions, and follow‑up actions to maintain service quality

What You Bring:

• 0–2 years of hands‑on PC support or IT support experience
• Confidence delivering excellent customer service in a fast‑paced support environment
• Strong communication skills, a positive attitude, and the ability to shift priorities quickly
• General knowledge of hardware platforms, Microsoft 365, cloud services, and basic networking concepts
• Strong organizational skills and the ability to follow tasks through to completion accurately
• A willingness to continuously learn new technologies and develop technical skills
• Valid driver’s license and reliable transportation for occasional onsite client support

Why This Role Stands Out:

• Great opportunity to build your career inside a growing MSP
• Exposure to multiple client environments and technologies—not just internal IT
• Strong mentorship from experienced technical leaders
• Unique workplace perks and a team‑focused office culture