Level 1 IT Technician

TeamLogic IT Richmond; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Paid time off

Flexible Scheduling

Career Growth Opportunities

Job summary

TeamLogic IT Richmond is seeking a knowledgeable IT Technician to join our team. The IT Technician will ensure computer systems, networks, and equipment operate at peak performance, handle IT support requests, and assist colleagues with IT needs.

The role requires strong technical skills and excellent customer service and communication abilities. The ideal candidate has a bachelor’s degree in Computer Science or related field (preferred) and prior IT technician experience or certifications.

Qualifications

• Bachelor’s degree preferred.
• Strong troubleshooting and analytical skills required.
• Excellent written and verbal communication.

Responsibilities

• Maintain computer hardware in working order.
• Set up employee workstations (computers, printers, routers, etc).
• Install and configure software.
• Train colleagues in best practices in technology and how to use software and equipment.
• Assess security risks and ensure the security of networks and computer systems.
• Maintain optimized local network.
• Maintain the service desk ticket queue, ensuring tickets are accurately documented, prioritized appropriately, and addressed within established service level goals.
• Answer and respond to help desk phone calls in a professional and courteous manner, accurately documenting issues, setting client expectations, and ensuring requests are routed or resolved efficiently.

Skills

Troubleshooting

Analytical skills

Team collaboration

Customer service

Education

Bachelor’s degree in Computer Science or related field

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation
• Flexible Scheduling
• Career Growth Opportunities

Job Summary

We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.

Responsibilities

• Maintain computer hardware in working order
• Set up employee workstations (computers, printers, routers, etc)
• Install and configure software
• Train colleagues in best practices in technology and how to use software and equipment
• Assess security risks and ensure the security of networks and computer systems
• Maintain optimized local network
• Maintain the service desk ticket queue, ensuring tickets are accurately documented, prioritized appropriately, and addressed within established service level goals
• Answer and respond to help desk phone calls in a professional and courteous manner, accurately documenting issues, setting client expectations, and ensuring requests are routed or resolved efficiently

Qualifications

• A bachelor’s degree in Computer Science or a related field is preferred
• Previous experience as an IT Technician or an IT Certification is preferred
• Strong troubleshooting and analytical skills
• Ability to work well as part of a team
• Strong written and verbal communication skills
• Understanding of data privacy and security

TeamLogic IT Richmond is committed to hiring and developing talented individuals based on qualifications, performance, and business needs.