Senior Tier II Help Desk & Systems Admin (TS/SCI)

Omniscius Consulting; Maryland; On-site; USD 80,000 - 100,000; Full time

Job summary

Omniscius Consulting is looking for a Tier II Help Desk / Systems Administrator based in Annapolis Junction, MD. In this role, you will provide advanced technical support to enterprise users and ensure operational excellence through thorough problem-solving and mentoring junior technicians.

The ideal candidate will have strong communication skills and extensive experience in technical support, along with an active TS/SCI Clearance. This full-time position requires a commitment to exceptional customer service and an ability to work independently in a fast-paced environment.

Qualifications

• Active TS/SCI Clearance with Full Scope Polygraph is required.
• Experience in enterprise help desk environments.
• Strong troubleshooting skills for desktop and network issues.

Responsibilities

• Provide Tier II technical support for desktop, network, hardware, and software issues.
• Troubleshoot and resolve complex technical problems affecting enterprise users.
• Document incidents, resolutions, and technical procedures in the ticketing system.

Skills

Desktop hardware troubleshooting

Remote Desktop tools usage

Strong analytical skills

Excellent communication skills

Customer service skills

Education

Bachelor's degree and 10 years of experience

CompTIA A+ CE

CompTIA Network+ CE

Tools

Remote monitoring tools

Enterprise ticketing systems

Job description

Omniscius Consulting is looking for a Tier II Help Desk / Systems Administrator based in Annapolis Junction, MD. In this role, you will provide advanced technical support to enterprise users and ensure operational excellence through thorough problem-solving and mentoring junior technicians.

The ideal candidate will have strong communication skills and extensive experience in technical support, along with an active TS/SCI Clearance. This full-time position requires a commitment to exceptional customer service and an ability to work independently in a fast-paced environment.