Mission-Critical System Administrator (TS/SCI)

Itezz; Annapolis (MD); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

SEP IRA contribution

Health insurance

Dental & Vision

Job summary

Itezz Inc. seeks a System Administrator (SA) Level 1 to provide Tier 1/2 support for DoD IT systems in Annapolis Junction, MD. The role requires TS/SCI with polygraph and strong problem-solving skills.

Responsibilities include daily operations, troubleshooting, ticketing, hardware/software maintenance, and knowledge-base contribution, with emphasis on secure, reliable service for mission-critical systems. Typical candidates have 5 years SA experience, a technical bachelor's degree or equivalent,

Qualifications

• TS/SCI with Agency Appropriate Polygraph.
• 5 years of SA experience in programs/contracts of similar scope.
• Bachelor's degree in a technical discipline from an accredited college or university.
• Five (5) years of additional SA experience may be substituted for a Bachelor's degree.
• DoD 8570 IAT level 1 (CompTIA Network+, CompTIA A+)

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Support basic printer, scanner, and peripheral troubleshooting.
• Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).
• Document and report solutions and procedures for recurring issues for leadership review.
• Maintain and report accurate records/tickets of support interactions and solutions.
• Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
• Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
• Maintain a professional and empathetic tone when dealing with users and co-workers.
• Communicate technical information clearly to non-technical users.
• Document andprovide updates on ticket status and possible solutions.
• Actively participate in team environment assisting co-workers when needed.
• Ensure adherence to all IT and departmental policies and procedures.
• Report potential security incidents or breaches to appropriate teams or team leaders.
• This position is mission essential, may include work on holidays when required

Skills

Help desk

Ticketing systems

UNIX

Windows OS

Troubleshooting

Communication

Team collaboration

Education

Bachelor's degree in a technical discipline

DoD 8570 IAT Level 1 (A+/Network+)

Tools

UNIX OS

Windows OS

Ticketing system

Job description

Itezz Inc. seeks a System Administrator (SA) Level 1 to provide Tier 1/2 support for DoD IT systems in Annapolis Junction, MD. The role requires TS/SCI with polygraph and strong problem-solving skills.

Responsibilities include daily operations, troubleshooting, ticketing, hardware/software maintenance, and knowledge-base contribution, with emphasis on secure, reliable service for mission-critical systems. Typical candidates have 5 years SA experience, a technical bachelor's degree or equivalent,