On-Site Tenant Experience Lead | Events & Community

TIM Transwestern Investment Management, LLC; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Transwestern seeks a Tenant Experience Coordinator in Chicago to activate the building’s tenant relations program and connect tenants, management, and ownership. This on-site role emphasizes timely, high-quality service and vibrant, well-managed programming.

The ideal candidate will design engaging events, manage budgets, and foster strong relationships with tenants and vendors while collaborating with the management team to exceed satisfaction targets.

Qualifications

• Bachelor's degree in Marketing, Graphic Design, Event Management or Hospitality Focus.
• 0–3 years of experience in hospitality, event coordination, marketing or related field.
• Professional demeanor and appearance.
• Excellent people, customer service and communication skills.
• Flexible and adaptable to shifting priorities.
• Strong organizational skills and multi-tasking ability.
• Tech savvy with willingness to learn new tech programs.
• Proficient in Microsoft Office Suite, Canva and social media platforms.
• Self-motivated and able to anticipate client needs.

Responsibilities

• Serve as central point of contact for programming in common areas and amenities.
• Coordinate and present event ideas and calendars to management; create event budgets.
• Be the go-to person for wellness, relaxation, fun and recreation experiences.
• Collaborate with Management to ensure customer service excellence and brand promise.
• Execute events within budget and maintain accurate event calendars.
• Maintain calendars of tenant birthdays and events; manage gift programs.
• Develop relationships with community partners to identify programming opportunities; procure vendors and services as needed.
• Assist with seasonal programming and on-site decor as required.
• Maintain building directories and publications; manage supply orders and AV/equipment needs.
• Communicate room set-ups to staff and monitor event attendance; update procedures as needed.
• Create advertisements for tenant events for various platforms; attend community meetings.
• Send weekly tenant updates and monthly newsletters; maintain building social media accounts.

Skills

People skills

Customer service

Communication

Adaptability

Organizational skills

Fast learner

Education

Bachelor's degree in Marketing/Graphic Design/Event Management/Hospitality

Tools

Microsoft Office

Canva

Facebook

Instagram

Twitter

Google Drive

Gmail

iOS

Job description

Transwestern seeks a Tenant Experience Coordinator in Chicago to activate the building’s tenant relations program and connect tenants, management, and ownership. This on-site role emphasizes timely, high-quality service and vibrant, well-managed programming.

The ideal candidate will design engaging events, manage budgets, and foster strong relationships with tenants and vendors while collaborating with the management team to exceed satisfaction targets.