On-Site Tenant Experience & Events Coordinator

Transwestern; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Transwestern is seeking a Tenant Experience Coordinator to be the face of the tenant relations program in Chicago. The role activates the building by connecting tenants, management, and ownership, with on-site execution of a robust programming calendar.

The ideal candidate is organized, creative, and customer-service oriented, able to design PR material, and comfortable working in a collaborative team. On-site focus, no remote/hybrid options.

Qualifications

• Bachelor's degree in Marketing, Graphic Design, Event Management and/or Hospitality.
• 0–3 years of experience in hospitality, event coordination or related field.
• Excellent people, customer service and communication skills.
• Flexible and adaptable to shifting priorities.
• Strong organizational skills and the ability to multi-task.
• Tech savvy and quick to learn new tech programs.

Responsibilities

• Serve as central point of contact for programming in the Reserve Lounge, Parlor, and other amenities.
• Coordinate and present event ideas/calendars; create budget for tenant events.
• Act as go-to person for wellness, relaxation, fun and recreation experiences.
• Collaborate with Management to achieve customer service excellence and high satisfaction.
• Execute events within the approved budget.
• Maintain calendar of tenant birthdays, anniversaries and life events; run gift programs.
• Build relationships with community organizations; procure vendors and equipment.
• Assist with seasonal programming and décor.
• Maintain building directories and publications; order supplies.
• Manage Conference Center schedule and AV, room setups and feedback.
• Communicate room setups to engineers/porters; monitor meetings and no-shows.
• Create advertisements for tenant events for various media platforms.
• Attend community meetings to stay current; send weekly updates and monthly newsletters.
• Maintain Social Media Accounts for the Building.

Skills

People skills

Customer service

Communication

Organizational skills

Tech savvy

MS Office

Canva

Social media

Fast learner

Self-motivated

Education

Bachelor's degree

Marketing focus

Event management focus

Hospitality focus

Tools

Canva

Microsoft Office

Google Drive

Gmail

Facebook

Instagram

Twitter

Job description

Transwestern is seeking a Tenant Experience Coordinator to be the face of the tenant relations program in Chicago. The role activates the building by connecting tenants, management, and ownership, with on-site execution of a robust programming calendar.

The ideal candidate is organized, creative, and customer-service oriented, able to design PR material, and comfortable working in a collaborative team. On-site focus, no remote/hybrid options.