On-Site Technical Support Specialist

Teleperformance Usa; Brownsville (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Teleperformance Usa is seeking a Technical Support Specialist to join on-site in Brownsville, Texas. You will be the primary point of contact, handling inbound and outbound inquiries with professionalism while resolving issues using web-based tools to deliver a positive customer experience.

The role emphasizes fast-paced, high-velocity service delivery, requiring strong communication and problem-solving skills and a commitment to first-contact resolution.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have basic knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Support customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Customer service

Typing speed

Windows basics

Education

High School Diploma

Job description

Teleperformance Usa is seeking a Technical Support Specialist to join on-site in Brownsville, Texas. You will be the primary point of contact, handling inbound and outbound inquiries with professionalism while resolving issues using web-based tools to deliver a positive customer experience.

The role emphasizes fast-paced, high-velocity service delivery, requiring strong communication and problem-solving skills and a commitment to first-contact resolution.