On-Site Technical Service & Sales Liaison

Henkel; Austin (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

401k matching

Employee share plan

Annual performance bonus

Student loan reimbursement

Service awards

Job summary

Henkel is seeking an on-site technical services specialist for its Adhesive Technologies unit in Austin, TX. You will support defined customer accounts, manage inventory and consumption data, and help forecast material orders while maintaining product quality.

You will coordinate with Application Engineering to resolve technical challenges and align sales strategies with sustainability goals. The role requires a BS/BA in engineering or business, some chemistry background, and a strong

Qualifications

• Education — BS/BA in engineering or business, with some chemistry background preferred.
• Manufacturing experience with significant experience in a sales/service function, preferably at a customer site location.
• Must have a strong work ethic and excellent customer relationship skills.
• Strong communication skills both internally and externally.
• Must have strong problem resolution and technical leadership skills.
• This is an on-site role that will require you to work 7AM to 4PM Monday-Friday.
• There will be occasional work on weekends and holidays

Responsibilities

• Provides on-site routine technical service at defined customer account
• Performs inventory management, manages/records/maintains all related consumption data at customer processes/lines
• Supports forecasting and supply process (material order) where applicable
• Maintains quality/efficiency level of products and escalates technical challenges to Application Engineering
• Acts as first-window-person between customer line and field sales
• Aligns sales strategies with sustainability goals
• Develops customer centric initiatives to enhance loyalty and long-term partnership; implements customer feedback (VOC) to refine sales approaches
• Monitors competitor activities, pricing, positioning

Skills

Customer relationships

Communication skills

Problem solving

Technical leadership

Education

BS/BA in engineering or business

Job description

Henkel is seeking an on-site technical services specialist for its Adhesive Technologies unit in Austin, TX. You will support defined customer accounts, manage inventory and consumption data, and help forecast material orders while maintaining product quality.

You will coordinate with Application Engineering to resolve technical challenges and align sales strategies with sustainability goals. The role requires a BS/BA in engineering or business, some chemistry background, and a strong