On-Site Tech Support Pro for Culinary CTI Program

Everett High School; Everett (MA); On-site; USD 3,364,000 - 4,791,000; Full time

Job summary

Everett Public Schools is seeking a Technology Support provider for its CTI Culinary Arts adult-training program. This on-site role supports instruction, online platforms, and certification testing, helping adult learners navigate devices and digital systems during program activities.

The ideal candidate will troubleshoot basic tech issues, assist with account setup, and collaborate with instructors and district staff while maintaining confidentiality and data security.

Qualifications

• High school diploma or equivalent required.
• Comfort using computers, Chromebooks, web browsers, email, and online learning platforms.
• Ability to troubleshoot common technology problems and assist adult learners.
• Strong communication, organization, and interpersonal skills.
• Ability to work independently and direct issues to district staff as needed.
• Experience supporting technology in education, training, testing, or workplace settings preferred.
• Availability to provide on-site support during program hours and testing.

Responsibilities

• Provide on-site technology support during program activities, testing, and certification.
• Assist participants and instructors with accessing computers, online platforms, and digital materials.
• Help participants create accounts, log in, reset passwords, and navigate testing systems.
• Troubleshoot basic hardware, software, connectivity, and login issues.
• Prepare, distribute, and secure program technology and equipment.
• Confirm devices and platforms function for scheduled certification activities.
• Help participants build essential digital skills for assignments and certifications.
• Escalate complex issues to district technology staff when needed.
• Communicate concerns and equipment needs to the Program Manager.
• Maintain confidentiality and follow data security expectations.
• Participate in program meetings and planning activities.
• Complete other duties as assigned by the Program Manager or Director of Career and Technical Education.

Skills

Computer proficiency

Chromebooks

Online platforms

Digital testing systems

Troubleshooting

Clear communication

Independent work

Interpersonal skills

Education setting experience

Education

High school diploma or equivalent

Job description

Everett Public Schools is seeking a Technology Support provider for its CTI Culinary Arts adult-training program. This on-site role supports instruction, online platforms, and certification testing, helping adult learners navigate devices and digital systems during program activities.

The ideal candidate will troubleshoot basic tech issues, assist with account setup, and collaborate with instructors and district staff while maintaining confidentiality and data security.