CTI Program Tech Support Provider - Cohort 2

Everett High School; Everett (MA); On-site; USD 3,364,000 - 4,791,000; Full time

Job summary

Everett Public Schools is seeking a Technology Support provider for its CTI Culinary Arts adult-training program. This on-site role supports instruction, online platforms, and certification testing, helping adult learners navigate devices and digital systems during program activities.

The ideal candidate will troubleshoot basic tech issues, assist with account setup, and collaborate with instructors and district staff while maintaining confidentiality and data security.

Qualifications

• High school diploma or equivalent required.
• Comfort using computers, Chromebooks, web browsers, email, and online learning platforms.
• Ability to troubleshoot common technology problems and assist adult learners.
• Strong communication, organization, and interpersonal skills.
• Ability to work independently and direct issues to district staff as needed.
• Experience supporting technology in education, training, testing, or workplace settings preferred.
• Availability to provide on-site support during program hours and testing.

Responsibilities

• Provide on-site technology support during program activities, testing, and certification.
• Assist participants and instructors with accessing computers, online platforms, and digital materials.
• Help participants create accounts, log in, reset passwords, and navigate testing systems.
• Troubleshoot basic hardware, software, connectivity, and login issues.
• Prepare, distribute, and secure program technology and equipment.
• Confirm devices and platforms function for scheduled certification activities.
• Help participants build essential digital skills for assignments and certifications.
• Escalate complex issues to district technology staff when needed.
• Communicate concerns and equipment needs to the Program Manager.
• Maintain confidentiality and follow data security expectations.
• Participate in program meetings and planning activities.
• Complete other duties as assigned by the Program Manager or Director of Career and Technical Education.

Skills

Computer proficiency

Chromebooks

Online platforms

Digital testing systems

Troubleshooting

Clear communication

Independent work

Interpersonal skills

Education setting experience

Education

High school diploma or equivalent

Job description

CTI Program Tech Support Provider - Cohort 2

Everett Public Schools Everett High School - Everett, Massachusetts Open in Google Maps

This job is also posted in Everett Public Schools

Job Details

Job ID: 5939133

Application Deadline: Posted until filled

Posted: Sep 24, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

EVERETT PUBLIC SCHOOLS

CTI Program Tech Support Provider - Cohort 2

September 2027-December 2027

Description

Everett Public Schools is seeking a Technology Support provider for its CTI Culinary Arts adult-training program. This individual will provide on-site assistance with the basic technology needs associated with instruction, online platforms, and industry-recognized certification preparation and testing. The successful candidate is not required to hold an information technology position but must be comfortable using digital systems and troubleshooting common technology problems.

Required Qualifications

• High school diploma or equivalent required.
• Demonstrated comfort using computers, Chromebooks, web browsers, email, online learning platforms, and digital testing systems.
• Ability to troubleshoot common technology problems and provide clear, patient assistance to adult learners.
• Strong communication, organization, problem-solving, and interpersonal skills.
• Ability to work independently and determine when an issue should be referred to district technology staff.
• Ability to communicate effectively with participants who have varying levels of technology experience.
• Prior experience supporting technology in an educational, training, testing, or workplace setting preferred.
• Availability to provide on-site support during assigned program hours, particularly during technology-dependent instruction and certification preparation or testing.

Responsibilities

• Provide on-site technology support during scheduled program activities, certification preparation, and testing.
• Assist participants and instructors with accessing computers, Chromebooks, online platforms, digital instructional materials, and certification systems.
• Help participants create accounts, log in to required platforms, reset passwords, and navigate online testing systems.
• Troubleshoot basic hardware, software, internet-connectivity, browser, audio, display, printing, and login issues.
• Assist with preparing, distributing, collecting, and securing program technology and related equipment.
• Confirm that devices, internet connections, and required platforms are functioning before scheduled certification activities.
• Help participants build the basic digital skills needed to complete program assignments and certification requirements.
• Escalate complex technical issues to the appropriate district technology staff when necessary.
• Communicate technology concerns, recurring issues, and equipment needs to the Program Manager.
• Maintain appropriate confidentiality and follow district expectations for technology use and data security.
• Participate in required program meetings and planning activities.
• Complete other program-related responsibilities as assigned by the Program Manager or Director of Career and Technical Education.

Compensation

The Technology Support provider will be compensated at a rate of $40.00 per hour for up to 74 hours, with maximum total compensation of $2,960 over the cohort period. This is a grant-funded position (Career Technical Initiative; Commonwealth Corporation), and hours are contingent upon program enrollment, scheduling, continued grant funding, and successful completion of assigned responsibilities.

Number of Positions

1

The Everett Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals’ dignity or interferes with their ability to learn or work.

Position Type: Stipend

Salary: $40 to $2,960 Stipend

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Siobhan Araya , Director of Career & Technical Education
• Everett High School
• Email: [e-mail]